I received a Hubitat on 10/4, Plugged it in no light, tried a second power supply no light. Checked the logs on the DHCP server it was assigned an IP, tried to ping it nothing, Tried a port scanner, nothing. Powered it down waited over night plugged it back in no further entries in the DHCP logs.
Tried emailing support nothing, tried a warranty request nothing. Trying here.
Quick update. It looks like your hub may have been mishandled by Amazon's fulfillment, as the hub appears to be a previously owned (returned) hub. We've had a few incidents previously, where Amazon resells returned hubs that look as unopened boxes, instead of returning them back to us. A replacement is under way and you will receive an additional email when the hub ships (if you didn't already). We are very sorry for the inconvenience that this may have caused to your or your family.
No, you followed the correct path. The fastest way to get a warranty issue resolved, is to open a warranty case at support.hubitat.com, which you have done. Having the details needed helps expediate the resolution .
Perhaps offer shipping option on sales page:
Amazon - Fast but may be DOA
In-house - Slower but working
I have a serious idea too. How about include a bright coloured sticker in the box that says "returned as faulty under warranty" and get the customer to stick it over the box opening, so anyone receiving it later will definitely see they got sent a reject. And maybe Amazon will see it too....