Hubitat app crashing on registering mobile device

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1

Need some help please.

The Hubitat app crashes when setting up.

Here’s what I’m doing:
Install the app
Log-in
I select my Hubitat device
It gets to registering mobile device, spins for a few seconds and the app closes.

I’m running a Hubitat C8 Pro, platform version 2.3.9.201
iPhone 16, iOS 18.1.1

I’ve restarted the Hubitat
I’ve uninstalled the app, restarted my phone, reinstalled the app - done this 6 times

I removed the iPhone device from Hubitat and did the above cycle again, nothing has changed.

Checked all the settings in the Hubitat, it’s running the correct time and latest software.

Any ideas what I can try?

2

Same issue.

3

The Hubitat team helped me resolve my problem, the fix was to:

  • delete the app from the phone
  • Delete the mobile manager app on the Hubitat hub
  • Reinstall the app on the phone