I can't help because I've shut my ST Hub and deleted it from my account. I used the IDE to add (and Publish) both the SmartApp and. the DTH, but that's as far as I get.
In the SmartThings (iphone/ipad) app, there's no option to install the SmartApp. I turned on Developer mode but there's still no + in the Automations tab.
I deleted the app and re-installed on my Iphone IOS15. Under automation I clicked the + at top of page and then select add routine. When I scrolled down I found all my groovy apps that are currently in the IDE and I was able to re-install Hubconnect.
This is obviously not ultra exhaustive, but it's enough to say that a message of "We're having trouble connecting. Check your network connection and try again."
isn't an inherent problem with either ST's infrastructure or Hubitat's.