Used the settings menu to do a safe reboot. Hub was stuck with a blue light and the webpage wouldn't load. After waiting long enough I pulled the plug and tried to reboot it, only it won't power on at all now. I've tried different wall outlets, power adapters, and cables, can't get it to boot up.
If you emailed support from the same address used to register, then you should've received an automated response from their ticketing system almost immediately.
If you didn't get a ticket number, check the email address used.