I just signed up for Hub Protect on my C5 and all went well until I tried a cloud backup. When I Press Cloud Backup under settings>Backup and Restore, I get a popup tile that says Subscribe-add cloud backup and migration to your Hub. I just subscribed and was charged for the subscription but I can't make a cloud backup. Please Help.
What platform are you on?
Reboot your hub.
I thought about that, but I was reluctant to do so. I will give it a try.
Settings, reboot. There shouldn’t be any hesitance. Now, don’t use a power plug reboot - that could corrupt the database.
It seems to be working now. Thanks. This doesn't give me a warm fuzzy about migrating to my new C7.
Nah this happened to me as well. It was just a matter of the hub recognizing the subscription by checking into the cloud service. Or something like that. I've done plenty of restores since then. NOt had an issue.
I am trying to setup the C7 and now I am getting a database is corrupt message. I rebooted the hub and the same thing. Not looking good. About what I expected. Nothing ever works as planned.
They recommend a backup, soft reset and reupload of the database before transition in the manual I believe. This will clear any corruption of the database. prior to moving everything.
I have completed the migration and I am still checking things out. Wish me luck.