Recently notice that my HE is not discoverable. It has a red light. Power cycle has done nothing.
It seems to be working in some capacity still, as my automation/apps are still firing as expected, but I cannot access the hub (and therefore its dashboard).
I did ping support, but they told me they could see the MAC address, and maybe it is just a faulty light. Any community ideas for what might be awry?
Red LED means the CPU is shutdown. Clearly that isn't what you're experiencing... therefore I have to agree, it's the LED or at least the decision maker for the LED that is not working
Can you get to it on port 8081?
Hi there, we can see that the hub is connected to the cloud. This usually means that the device you are trying to access the hub's web interface, may not be on the same network (subnet) as the hub. The hub appears to be functioning properly.
Or the hubs IP address changed, do you have a DHCP reservation on your router for the hub?
Hi Bobby,
I still cannot find my hub (looks like below) it just 'spins'...
But I seem to have the old IP stored in my browser. When I went directly to the IP, it brought me to my hub. I'm not sure what the issue is, but the HE seems to work (despite the red light) but the ability to find it and its IP do not..?
Do not use Chrome to try to find the hub, as a recent build of Chrome has broken this functionality. Hubitat has recently been mage aware of this issue with Chrome.
Try using Microsoft Edge, Firefox, Safari or some other browser.
You don't need to log into portal, unless your IP address changed and you don't have any other means of identifying the new IP.
Strange. I had the same issue today. Woke up this morning and couldn’t log into my web interface. My C5 had the blue light and I could access the diagnostic dashboard.
I couldn’t auto discover my hub but if I clicked advanced and typed in the IP it could be found immediately but I could still not access the web interface.
I don’t know exactly what did me finally be able to get the light to green and be able to access it but I tried all kinds of reboots/shut down and made the hub powerless for a period of time. Right before my HE started to work again, I downgraded the fw through the diagnostic dashboard but I’m not sure if that did the trick or if it was just another reboot that solved the problem.
It was a scary ~10 hours and my next step was a reset. Didn’t wanna do that since my last backup was a little to old...
A bit strange that we seem to have had the same problem on the same day. Good luck getting your hub up and running again.
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