Hi,
I have a hub I bought Oct 2019. It locked up twice in 1st 2 weeks and then ran w/o trouble until June 2021. Since then it has locked up every week or two. On Saturday I Disabled every App rule I had. I also updated the hub and rebooted. Next morning it was locked up, and yesterday (Tuesday) at 4pm it was locked up again.
When I say "locked up" I mean that the hub is not responding to anything, including the web interface.
The Past logs never show anything unusual. In the last instance, it just shows some motion detection.
I'm wondering what the next step should be. Can I delete all Rules and Apps? Or should I try to reload the hub, which seems like it would require re-pairing all 15 devices?? Should I just replace the hub?
If the Diagnostic Tool is accessible, then a Soft Reset might help. If Diagnostic Tool is also inaccessible, then you'd need to look into network troubleshooting, including replacing the Ethernet cable.
A bad device or app can certainly lock your hub, but your Logs would be full of errors and likely there will be several system alerts indicating that there is an issue.
If you send me a PM I'll take a look at your engineering logs to rule out that this isn't some kind of software issue.
Here is a list of devices. Let me know if there's anything I need to add to the descriptions. All of these are pretty common, I believe, except maybe the Water Sensor.
Thanks
I’ve not heard of any problems with the Ecolink sensor. I have one in my crawl space as well and it’s been perfect. I do think some have had problems with the Zooz sensors, and it doesn’t seem unreasonable that they could lock up the hub if perhaps the z-wave outlets are also spamming energy reports to the hub. You can open the device page for each one, and click the “events” button at the top to see if they are sending an unreasonable number of events. You could also see more detailed information under the logs. From the main page, click “logs”, then click the “devices” tab at the top. You can expand the filters, but I generally just select them all. This will give you information on exactly what devices are using up resources on the hub and to what extent. I had trouble with a z-wave button device spamming battery reports every six seconds, and it was enough to slow down the responsiveness of other z-wave devices by about 10 seconds. One of the many reasons I choose Zigbee whenever possible.
I think you are onto something there. That’s way to often, and it’s just spamming to network. There may be a firmware update to address this, but I don’t think it will be possible to update the sensor, or anything else, with that much z-wave traffic. I would remove the sensor from the network, reset, and reinclude to see if things improve. Also report this to Zooz as they may be able to help @agnes.zooz
This definitely doesn't look right. HE just released a new driver for the ZSE40 in the most recent platform update so I would also recommend excluding and re-including the sensor (after the platform is updated) to see if that helps.
I want to thank everyone for the help getting my Hub stable and for coaching me over the vast gaps in my knowledge. Thanks also to Zooz Support for their suggestions.
It did seem to come down to the older driver being the issue. At this point, I'm not sure which driver had been installed originally. Fixed by switching to the either of the Generic Z-Wave Motion or Zooz 4 in 1 New driver -- I have updated the two Zooz "4 in 1"s I have and both are fine.
