Hub keeps rebooting after installing HPM

I was trying to install Package Manager, and during the initial setup, HPM was stuck on downloading package manifests. At this point, I opened a new browser tab to http://hubitat.local and realized that the HE hub was stuck in a rebooting loop. It would progress through loading devices, loading apps, etc. before starting over again. I used the Diagnostics Tools (http://hubitat.local:8081) to soft reset, but the problem persisted. I then entered the safe mode. The main web interface (http://hubitat.local) loaded and complained about about corrupted database and suggested soft reset followed by a database restore. However, selecting soft reset reboots the hub back to non-safe mode, which seems to immediately re-corrupt the database and put the hub back into the rebooting loop. How can I get out of this? I'm really out of ideas now. Any help would really be appreciated!

i can't imagine HPM did this, but yikes :frowning:

if it was really HPM, maybe @csteele has an idea

or else @bobbyD

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Never seen HPM do anything like this, but if the hub somehow rebooted in the middle of updating an app or driver who knows what state you’d be left with. Might try a soft reset but go back one or two backups prior to your issue.

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It's likely the interaction of HPM with my existing apps (Amazon Echo Skill, Basic Rules, Ecobee, Google Home, Hubitat Dashboard, Hubitat Safety Monitor, IFTTT, Kasa, Rule Machine, webCoRE), devices (three families of Xiaomi/Aqara drivers, by veeceeoh, markus, and chirpy), or settings. And I'm sure it's very rare.

The most frustrating part is that soft reset didn't help. When soft reset finishes, the hub would reboot and get stuck again in initialization, thus not giving me the chance to restore a good database. I don't know if it's that safe reboot didn't succeed or that the reboot after soft reset immediately corrupted the database again.

Do Hubitat staff monitor this forum or is there a way to directly reach support? I've read all the documentation I can find and can't figure out what else I can do in this case..

Tagging @support_team from Hubitat.

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Hubitat support is indeed present here, support was tagged above (BobbyD), though being a Saturday and holiday season an immediate response may not be in the cards.

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Try these steps. It sounds like your Diagnostic Tool may not be up to date:

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Thanks to everyone for your help! My Diagnostic Tool is the latest version, 1.0.97. It turns out to be a failing power adapter (?? My Hubitat is less than one month old...). I changed to my phone's power adapter and the hub was able to soft reset & reboot successfully.

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Good sleuthing... I would not have thought to check that. Glad you're up an running again.

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