I'm going to call this 'resolved' at the moment as I'm back online and working again. Not sure exactly what 'fixed' the issue, I did multiple resets, changed ethernet cable, powered on and off etc. etc. Eventually though after a full reset and restore I am up and running again on firmware 2.3.7.143. I'm not going to run the update again to .144 as that was potentially the trigger to all my issues as it was the only thing that had changed here with my set up.
Lots of issues lately with C8. Is wired by ethernet to router, have had some issues with router lately going on and off line, the C8 now is often stuck with blue light and stuck on updating database start up. Currently been at 15% for the last 30 minutes. Any suggestions at all welcome!
What platform version are you running?
Do you have a static IP address configured in your router for the HE hub?
Do you have jumbo frames turned on?
Does your router show the hub as connected?
Have you tried another network cable?
Can you access the hub via the diagnostic tool in the Hubitat Mobile app?
What do you mean by the router going offline? Losing Internet connectivity?
It may be worth mentioning your router make/model.
C8 can't take your router down, so if you're having issues w/your router going offline/online (and as @sburke781 asked, do you mean losing internet connectivity, losing all connectivity, power issues?) I'd start there and make sure your networking device(s) are all working normally before investigating the C8.
You can reset network settings to default on the C8 by locating the single round hole on the bottom of the hub, and inserting a pin to press the button located below the hole for 8-10s. The hub will reboot & reset network settings to default. You should have an IP reservation for your hub on your router if you know how to do that, makes things more reliable/predictable. If you don't know how to do this but post your router make/model folks here may be able to help you get that done.
But if your router is bouncing around between "online/offline" that needs to be resolved first.
Click Download backups > download all your backups to your PC
Click Download latest version
Then Click Restore Previous Version
First you could try installing the current version
If that does not work, roll back to an older version, 2.3.6 if you have one. Then try updating again.
If none of that works, do a soft reset, then restore from your newest downloaded backup. (Restoring a backup does not change the firmware version, you can restore any backup to any firmware, does not need to match).
Very strange things happening here, but I do think it may be related to my network vs the C8. For some reason the fixed IP my router was always assigning to the hub was not working, and the hub was getting a different IP address on ethernet. I had to do a soft reset and then restore from backup to that new IP address. C8 started up fine, all looked ok. I then decided to do the update to latest version (which I had done couple days ago), the process was running fine, the light is staying green BUT now the hub is not showing on the network again nor can I cannot to it via a web browser or the app on my iPhone.
EXACTLY the same message on a C7 which has been running for probably at least 2 years. Noticed it yesterday late afternoon when my Alexa commands to turn on lights weren't working. No router issues, I did nothing to do a reboot. I can get into port 8081. No jumbo frames. From 8081, I tried a reboot, I tried a power down pull power, restore, restart, same thing. Firmware 2.3.7.140. Since this is on two different models it probably points to a firmware issue.
It’s also possible your issue and the OP’s are unrelated. If you need help troubleshooting, consider starting a new thread with more details specific to your setup.
That is also a possibility. Stopping at exactly that same point, same message, one day apart seems to be a bit more than coincidence to me. I'm a coder by trade. But admittedly I don't know how many different problem scenarios can occur to stop at that exact point in the startup. I'll try the suggestions above and see how they pan out. If no luck I'll start up another thread. Thanks.
RESOLVED - Ended up doing a soft reset and database restore, Prior to that I dropped down in versions and at one point I got a database corrupt message, do a soft reset. All good so far.
You can't access the hub during part of the time a platform update is being applied - you'll get errors in your browser. Are you still unable to access it?
Did you confirm your IP reservation on your router is working as expected, do you see your hub in your routers' list of connected devices and assigned the expected IP?
@family5
Do a network reset on the hub, in case you had set a static IP on the hub it might be conflicting with the DHCP. It is done with a hidden button, do not need the UI.
