Hi everyone, I purchased a Hubitat Elevation C8 last year. It worked well for us for quite some time, but for the last few weeks, we've noticed that the Hub goes offline within 24 hours and needs to be reset.
On advice from a similar thread, I have done a soft reset of the database and restored from backup a few times. I also attempted to change the network settings (we are using WiFi due to the location the hub is mounted, so some of the DHCP options didn't apply) but nothing seems to be working. Unplugging and replugging in the hub is the only way that the hub resets to normal.
I was wondering if I could receive some help on resolving this issue, as I don't know where to go from here. Would appreciate any advice, especially from those who are using the C8 through WiFi instead of Ethernet.
P.S.: Accessing our hub IP directly, or on the maintenance port (8000, iirc?) also doesn't work unless the hub is reset by power cycling it.
How about getting a long ethernet cable and using that temporarily?
You're trying to rule things out, so, I'd guess that way the only thing that would change would be the network connection, vs, moving the hub to the ethernet location, again, temporarily.
You didn't mention the nature of your network, but I don't know if misbehaving devices can bring the hub so far down that accessing vs :8080, or whatever, doesn't work. I'm thinking not, but don't know.
Sorry, that's what I meant to say in my post - not port 8000, port 8081. I am unable to reach the hub through that port.
For the online devices in my router settings, the Hubitat shows up as offline as well.
I did not have any automations set up through the hub, unfortunately. I only had it connected with my Google Home account, where all of the devices connected to the Hubitat are displayed as "offline" and cannot be operated.
The LED on the front of the Hubitat glows a solid green.
Not ideal for our use case because of where it's positioned in our house, a big reason we got the C8 was for the WiFi. But I get that it might be useful to narrow down what might be going wrong, so I'll give it a try later today.
For our network, most of our devices are Zooz light switches (Z-Wave), with a couple of Ikea smart bulbs for lamps and an Ikea smart outlet. They've all worked fine for us until now, but are any of those known to cause issues?
Temporarily connecting the hub to Ethernet to see if you can get it to reappear on the LAN, and then disabling WiFi to see if the problem resolves, does sound like the next reasonable step to take.
If you need to use WiFi in general, that’s fine but at least we will have narrowed the problem down and can then figure out why you’re having a WiFi issue (assuming the issue doesn’t persist when the hub’s on Ethernet).
Apologies for the late update here, had a busy week. I've plugged in the hub via Ethernet as of yesterday and will be observing if the connection drops out at any point in the next couple of days.
If it does, I'll try disconnecting the Ikea devices to see if those were causing any issues.
