My C8 keeps dropping off my WIFI, sometimes it’s a week, sometimes it’s a day. I have an Eero network, and the Hub is probably only 10ft away. I don’t have issues with any other devices dropping offline. When I cycle power to the hub, it connects back with no issues.
Any thoughts on what’s going on?
Thanks
Are you running the latest platform version (2.3.9.196)? If not, can you please update to see if your experience improves? Also, when it drops, does the hub continue to execute the automations?
I’m not home, and it dropped offline again, I just rebooted (power cycled) it last night, so dropped off in less than a day. I can’t check the version right now because I can’t connect yet again.
I don’t have any automations set up, so I can’t tell.
I only have 4 devices connected to this thing, bought it mainly to control my door lock because of my kids…. But it is become trouble then it is worth at this point. Again, no issues with any other devices dropping off the WiFi, just this hub.
I was able to see the last listed version in the app, and it’s 2.3.9.193. I thought it was just the other week that I updated it, and the reason I updated it at that time was the same issue, dropping off the WIFI.l, but at that point it lasted days before dropping it seemed…. It wasn’t less than a day.
I had thought maybe it was happening when the Eero updated and not connecting back to the WIFI, but that doesn’t align, as that didn’t happen over night…
I checked for an update, but it said I’m up to date, and that’s on .193.
I set a reservation on my router for the hub.
I rebooted my router/network and the hub connected, I can control from the Hubitat app, but the integration with Alexa is not working, I see a message in the Hubitat app that says the “cloud connection is unavailable”. That’s a new one.
Ok, so I rebooted the hub through the app, after it booted it told me an update was available .197
I installed the update and it rebooted. The hub connected, Alexa works, I guess we will see if it stays online on the WIFI for awhile on the latest firmware and the reservation.
Really not sure why it said no updates were available until I rebooted it…
The hub needs an active connection to the cloud to check for new firmware updates. Rebooting the hub restored its cloud connection so it could check and notify you about an available update.
As a temporary troubleshooting step, consider connecting the hub to your network with Ethernet and then confirming the hub disabled WiFi in the network settings page (it should do so automatically when connected by Ethernet, I think).
If it stops dropping off, then at least you’ve narrowed the issue down to something about the wifi connection.
Thanks, I guess that makes sense, I was connecting to the hub via the WIFI on the local network, so I could operate the devices locally but I guess the hub was not seeing the internet, so no operation via Alexa or checking for firmware like you mentioned.
Unfortunately I’m not close to an extra Ethernet jack, the one eero that is close I have both ports used.
One is the line to the first eero, so I can’t disconnect that one. The other I could short term, but I’d rather not as that will lose another device I need online…
Just to follow up, it has been online for about a week now with the firmware update. So hoping that holds.
Thanks for your help.
Download the Hubitat app
