Hub can't find anything on Zigbee, also keep getting Zigbee Radio offline

My hub Zigbee does not work. I can't find anything and also keep getting an alert everytime I reset it that the Zigbee radio is offline.

Every time it boots, the Zigbee radio is offline. Maybe that's why I can't find anything. However, I bought it on Amazon while travellin on the US. Now I'm back on Brazil and I'm afraid I won't have support.

Hub C7 running on both and

Resetting it clears any setting and the database in the radio. That is a last resort.

Are you showing a pan id?