HSM won’t see keypad

Has anyone had an issue where HSM won’t see your keypad?

What driver are you using for the keypad?

The stock Centralite Keypad driver

The device itself is working fine.

It’s just blank no option to select the keypad. I tried removing the keypad and HSM but no luck

Have you defined intrusion alerts for Away, Home or Night? One of those must be defined first.

I did

Could you show me the main page of HSM?

Sure

I got it working once I added something to the night mode.

OK, thanks, and I'm glad it fixed itself. There's some logic to make sure you have something defined, but your experience suggests there is a flaw in that logic. Thanks for reporting this and your patience.

quick question on the iris keypad should the iris icon remain red when the alarm is active?

I don't remember, and I don't have one here at home to check. I can check on Monday. I found the lights on the keypad somewhat confusing.

okay no problem. thanks again for the help