How to remove inactive hub from Portal

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1

Hi
How can I remove an inactive hub from portal.hubitat.com.

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I decided to start using Hubitat this week 7 months after I initially set it up and now the hub says it is not connected to the cloud even though the router shows that it is connected to the Internet. I can get it to work in Local mode but whenever I try to register it with the portal. Hubitat.com it fails.

3

I have reached out to BobbyD at support@ for this issue and other iOS related issues.
I was hoping that one of you have seen the problem and can advise a fix

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4

Just a thought, does your router show the same IP address for the hub as the portal?

5

Yes. My router sees the same address that I see when I do a local hub discovery. 192.168.1.12. However I can’t get the portal.hubitat.com to accept the new IP so none of the cloud features and cloud dashboard work.

When I look at the logs when I access the hub at 192.168.1.12 , I see this error -
sys:12020-09-29 11:52:05.766 amerrorError at point 184a6a service.cloud.hubitat.com: Temporary failure in name resolution

6

Did you ever get this resolved and if so, how did you do it?

I seem to have a similar issue. If I show inactive hubs in the portal it shows me my single H5, but with an old IP address. I can get to it via the LAN at the current IP, but the portal doesn't ever seem to see it when scanning for hubs and I don't see a way to edit the registered hub to the correct IP.

7

Yes I managed to figure the issue.
My router was set to serve DHCP release from a certain range of IP addresses and Hubitat was not in that range. Once I moved the range to include the Hubitat local IP all started to work.

8

How would you do that if the hub is showing in an entirely different subnet?

There's got to be a way to either edit the hub listed or remove it and re-register the same hub as it's currently configured.

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