I bought a Hubitat Hub on Amazon the Canada Direct .
The hub I received had already been sold and returned with the admin account activated at Hubitat so I cannot take admin control of the Hub
< redacted by admin to as post reveals private hub details >
Welcome to the community!
You might want to delete the two publicly-visible emails addresses in your post. Hubitat (the company) will be able to locate your hub from the MAC address if you file a support request.
Tagging @support_team
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Go to support.hubitat.com and put in a warranty replacement. You should never have been sold that hub. Sometimes Amazon puts returns back in the shelf and they shouldn't. @bobbyd will take care of it
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I removed the private details from your post. Please create a case by visiting below page (you can select the account problem option on the form):
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