How to change the original admin account to my Hubitat

I bought a Hubitat Hub on Amazon the Canada Direct .
The hub I received had already been sold and returned with the admin account activated at Hubitat so I cannot take admin control of the Hub
< redacted by admin to as post reveals private hub details >

Welcome to the community!
You might want to delete the two publicly-visible emails addresses in your post. Hubitat (the company) will be able to locate your hub from the MAC address if you file a support request.

Tagging @support_team

1 Like

Go to and put in a warranty replacement. You should never have been sold that hub. Sometimes Amazon puts returns back in the shelf and they shouldn't. @bobbyd will take care of it


I removed the private details from your post. Please create a case by visiting below page (you can select the account problem option on the form):

1 Like