How do I rebuild the Z-Wave device network on my C8 Pro?

don.conner · August 21, 2025, 4:17am

Migrated from C7 to C8 Pro. After migration the C8 Pro has all the devices listed but sending commands to a device does not work. The ZWave "View device topology" is not showing the devices, the "View device graph" is only showing the legend, not the graph.
ran: Z-Wave repair but nothing happened
ran:
http:///hub/advanced/installZipgateway718 = already running v7.18.3
http:///hub/zwave/healthStatus = true
http:///hub/zwaveVersion = 7.18

any suggestions are greatly appriciated.

velvetfoot · August 21, 2025, 11:30am

A usual first thing to try is to do a controlled shutdown, unplug hub for 30 seconds (or so), replug.

bcopeland · August 21, 2025, 1:03pm

Can you post a screenshot of your z-wave details page under settings?

don.conner · August 21, 2025, 5:27pm

Sure, here it is:

I also did the shutdown, power-off/unplug for 30+ seconds.

Thank you.

bobbyD · August 21, 2025, 5:43pm

Based on details provided it appears that you may not have restored a cloud back up, or the cloud backup failed to restore. I suggest performing the migration again. If the issue persists, be sure to create a warranty case by visiting the following page: Warranty – Hubitat Support

don.conner · August 21, 2025, 8:49pm

but the cloud backup is gone....
Thanks, rebuilding.....

bobbyD · August 22, 2025, 2:56pm

I sent you a private message. Please keep us posted on your progress.