Help with database corruption

[imbeta]

Today I have, again, a corrupt database:

This has happened 3 times in the last month. I didn't pay much attention at the beginning, but there is obviously something wrong with it.

Can someone help me to troubleshoot what is causing this? I haven't yet soft reseted the hub, is there any way to download the logs before soft reset?

Any help will be much appreciate it!

[thebearmay]

Logs will stick around after the reset, but if you want to grab the statistics:

http://yourHubIp/logs/json

[bobbyD]

@imbeta

Any help will be much appreciate it!

That is rather unusual. If you'd like, we can take a look at your hub's engineering logs to see if we can narrow down the problem. The best place to start troubleshooting a corrupt database, is to screen past logs following the Soft Reset. You may be able to identify what has caused the corrupt database. You could have a continuous loop rule that keeps firing, so you'd continue to experience corrupted database without addressing the root cause of the problem. Please send me a private message if you need further assistance.

[imbeta]

@thebearmay

Logs will stick around after the reset, but if you want to grab the statistics:

http://yourHubIp/logs/json

I get an error message:

[imbeta]

@bobbyD

@imbeta

Any help will be much appreciate it!

That is rather unusual. If you'd like, we can take a look at your hub's engineering logs to see if we can narrow down the problem. The best place to start troubleshooting a corrupt database, is to screen past logs following the Soft Reset. You may be able to identify what has caused the corrupt database. You could have a continuous loop rule that keeps firing, so you'd continue to experience corrupted database without addressing the root cause of the problem. Please send me a private message if you need further assistance.

Yes, please, I've DM you already.