Help! C-7 Error 500 After Update. Unable to Do Anything

[jtp10181]

Try these steps below. To revert to 2.3.7 it is in the "Advanced" menu.
For the debug disable endpoint, the main platform needs to be booted.
You can also try booting up fully without restoring from a backup, just to see if that works without issue. Then you can try to load a backup using the UI at Settings > Backup .

@bobbyD

If you are unable to update, or if your hub is already locked up, please follow below steps in your troubleshooting efforts:

1. Revert to version 2.3.7 from the Diagnostic Tool
2. Go to the following end point: yourHubIP*/hub/zwaveDebugDisable
3. Reboot the hub

*yourHubIP - use your actual IP address as assigned by your router

If you continue to have problems after performing the above steps, then try the following:

1. Perform a Soft Reset by following instructions in this [document ]
2. Be sure to check the "Also clear past logs" option

If you can get it working on 2.3.7 then you could try updating back to current 2.3.8.140

Might not be a bad idea to get the latest diag tool also:

Navigate to http:// [Your Hub IP] /hub/cloud/updateDiagnosticTool , wait a few minutes (you will not see a progress report), and the latest Diagnostic Tool version will be downloaded if needed.