Hi all,
Long time community reader, but not writer.
Purchased used C8 Pro from Amazon (repacked, sold as new).
Apparently previous owner had it linked to his cloud account, which I can't get rid of except, as I understand, doing a hard reset. Since it's empty anyway, what's the current hard reset process?
support@hubitat.com is silent. Creating the question via support.hubitat.com also didn't result in any response 
Tagging @support_team from Hubitat.
In the meanwhile, you may find the following from the official Hubitat documentation helpful. Near the bottom is the Full Reset procedure.
well, it indeed took some time for Diagnostics Tool to refresh.
I swear, I didn't have the red Advanced button yesterday, but now it's there!
All solved!
Glad you got it fixed.
FYI Amazon has been shipping product returns as new for like 2 years now. I've cut back on buying there because 1 out 4 things I buy is obviously a return, with missing parts most of the time.
Yeah, I agree. It's a real shame since the Amazon catalog is wide and Prime shipping is a nice bennie, but I've been increasing burned with getting obviously (and often laughably so) returned stuff.
I'm now back to using Best Buy, Target, and specialty retailers for anything electronic -- Amazon is just too risky for that stuff these days.
Interesting… I don’t think that’s ever happened to me. If it did, I would just return it (again)… And I’d call them if I had purchased it on sale and it ended at this point, to ensure I can get it again at the sale price…
on the other topic: is support non-existent pretty much?
isn't there at least some ticketing and tracking system implemented when you create a case?
No notification, no email response, nothing 
Can you say how you contacted support? Email, private message, the support website, or otherwise?
sent email twice to support@hubitat.com -> no response or any notification
then created a request via support.hubitat.com (on warranty). Site said "thanks, we received it", and then again no email notification.
Usually every single company has a ticketing system, which automatically generates a support ticket number. Not in this case I guess
That email hasn't been valid in probably 2 if not 3 years. Not sure where you found it, unless you saved it from before they implemented the ticketing system.
That "thanks we received it" is your confirmation, as far as I am aware, I don't think they send a separate email. Maybe @bobbyD can look into your case if you need him to.
There is no email notification until the agent is responding to your request. The first response time is usually same day but depending on the type of claim and details provided may take longer.
One time for me in many years and many orders. If it was in any way common for me I'd bail as well... But in my case, not.
Here’s the auto-response I received within 5-10 seconds of sending a test email to support@hubitat.com just now:
As @neonturbo mentioned, that email address isn’t actually a method for initiating a support request.
But they seem to have done what they can to point users to the correct resources.
Maybe your email provider blocked their auto-responses or hid them in your spam box?
Interestingly, I still haven't received a notification from support@hubitat.com and I don't have anything in spam, BUT I've just received a response back from ticket created via portal! It is alive!
And you won't. As stated above that email box is no longer in use.
Glad the portal worked for you. There and here in the forums are the best way to get support.
Download the Hubitat app
