I wasn’t sure but I ha tried both. The problem is my fan isn’t on a switch. So I have to disconnect and connect the wire. It turns fan on and off but I can’t get it to do the reset.
They tend to be very picky about the timing. You may need to try more than once. You also will need either a repeater or the hub very close (but if you have the module out, I'd recommend just replacing the antenna as detailed in a couple other threads--then you don't need to worry about that part).
Yes, I’ve tried a dozen times or more. I’ve tried a fast 3 seconds and a slow 3 seconds count. What adds to my frustration in trying is how you start with off for three seconds and on three seconds (5 times). So do I end on fan off/ or on? I’ve tried a variety of patterns and timing and nothing seems to result in a 3 flashes of the light. I wish someone posted a YouTube video of how to do this because it seems so simple and yet I’m not getting results. I’m usually a pretty good DYI kind of guy and this just frustrates the hell out of me. The remotes are working but I can’t seem to get this reset to trigger by cycling the power. Connecting and disconnecting the wire should do it since I don’t have a wall switch. I think isolating the breaker to perform this task will be hard but that might be my next attempt.
Thanks for the continued feedback everyone. I really want to get these fans set up on my HE.
You definitely need to end with the "fan" on (not necessarily literally the fan, just that you need power to the module). Sometimes you have to wait a bit after the last "on" to see the flashes, so just because it didn't happen right away doesn't necessarily mean it wasn't successful. Having the hub in pairing mode at this moment may have helped me in the past (and having the hub as close as possible maybe have too), but that could have just been coincidence. These things are really tricky, and sometimes I think it just trying multiple times that finally did it for me.
I can definitely tell you that after I replaced the antenna I re-paired this device in place without a repeater right next to it and it worked on my first try, and it hasn't fallen off since (granted, it hasn't been very long). It'sreally easy to do this, so since you apparently have to open the canopy anyway to reset yours, I'd highly recommended this. I was about ready to throw mine out the window (and replace it with Inovelli's next year or whenever) before. It's not very difficult--then module opens up with two screws, and the antenna connects with a standard (uFL?) connector. Even at the moment, perhaps you could just open it and make sure the existing antenna is securely set into that connector (I saw another post about that too).
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Man these things are a pain. I tried calling Hampton Bay and the lady who answered was really no help as she just referred me to homedepot website and then gave me a number to call on the weekday for “technical” help.
I am now trying the power cycle on the breaker but still no luck. I guess I’ll just keep trying until either I get success or until I find additional support. I’ve never had this much difficulty with other products. Pairing maybe yes, but just to get into reset or pairing mode, this is ridiculous.
I don't think I've mentioned this in this thread yet: I highly recommend replacing the antenna (or at least opening it up and making sure yours is securely fastened). All my network woes with this device went away when I did that, even the reset issue (I'm not sure if it's hesitant to reset if it's not getting paired at the same time, but my luck has always been better in pairing mode as well).
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Do you know if the larger PCB antenna can be painted?
If that's the leaf-looking one, then yes. I painted mine white to match the ceiling, and as luck has it, the plastic (not uncoated metal) part faces down when the antenna is attached, so it was not a nerve-wracking experience to paint, either.
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Thank you. That's the one.
Just an FYI data point. I was prepared to replace the antenna, but securing the existing antenna connector made a significant difference for one of mine.
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Can HE reverse the fan direction via the Hampton Bay kit?
Nope.
Thanks Bert. I can’t imagine that all 3 remotes are not going to reset due to the antenna but since I am still having issues, anything is possible. It’s such a pain opening the canopy and getting to these controllers but I may have to do this to troubleshoot. Ugh!! Thank you for adding your thoughts.
Hey @ryan780 ... did you ever pair that fan with HE? And did it actually flash like it's supposed to per the directions?
I had it linked once (blinked like it should) but un-linked and reset the fan when it stopped responding to HE commands. Now I can't get it into pairing mode....no flashes.
I saw your post in a different forum [link] where you had mentioned that it didn't blink when pairing to ST.
Any input would be great. I'm wondering if I need a new module.
I don't think Ryan posts much anymore.
Mine did the flashing when pairing thing. It took a bit of messing around with the right timing/sequence, but it eventually paired.
Another thing to be aware of is these seem to have poor antennas, or poor antenna connections at times. There are a couple threads discussing that.
You should also be aware these work much more consistently and seem to pair better when there are Zigbee repeaters nearby. That is a rabbit hole in and of itself, but just be sure you have other line-powered Zigbee to strengthen your mesh.
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Damn... hope he's ok.
I can't even get the thing to flash when doing a master reset ... 3s on, 3s off power cycling 5 times per the directions. #crappo
Thanks. ))
If I might make a suggestion. Pull up the stop watch on your phone and actually time yourself counting seconds if you haven't already. I found "my approximation of time" to be way off when trying to reset zigbee devices (bulbs, led strips, these fans, etc). Once I started using a stop watch to get my timing right I find I can usually reset most anything the first time now.
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::update::
Got it!
The fan never blinked when doing a factory reset...the 3s on, 3s off, 5 times.
My solution:
I brought the HE hub close to the fan as suggested, did a factory reset (no blinking), started the HE hub discovery mode. It was discovered, blinked and viola!
Thanks everyone.
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I recently installed two Hampton Bay units which exhibited this exact behavior. I must have attempted factory reset ~50 times and just said F-it...sure enough it popped up in discovery an THEN blinked
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Just another "Me too" to confirm here. It's very finicky, and when it did complete it showed up in Discovery before it blinked -- I think the blinking is when it pairs, not when it goes into pairing mode.
Although I left the transmitter unit inside the metal enclosure, I pulled the antenna about an inch out from the ceiling mount; it's not really visible unless you're looking for it.
I also used a small Innr outlet plug (ASIN: B07SXRQ1WX) in the room to help strengthen the Zigbee signal.
After all that, it paired pretty much immediately, and the drive is working perfectly so far.
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