Google Home "couldn't reach SmartThings"

[erwin.johnson]

I was on SmartThings for about 3 years and decided to move over to Hubitat. I bought an HE C-7 during the Labor day sale. I converted all of my automations, webcore, 80+ devices, etc to HE in about 10 days. The problem, is that occasionally when I say a command to Google like "Hey Google, turn on Festive Lights" it will respond with "I couldn't reach SmartThings". But I've disconnected my ST hub. Also in the Google Home app I unlinked ST and I linked HE. So not sure why it says "SmartThings" instead of "Hubitat". Any help to get rid of this bad memory (laggy ST)?

[bobbyD]

Check this post. Sometimes Google likes to hold onto linked accounts:

Google home app

I am just dealing with this problem. I figured it out. I am assuming you connected at least once. The problem I had was Google Home shows Hubitat as unlinked but it really isn't. 1. Go to https://myaccount.google.com/ 2. Click on the security tab [Screenshot_20190718-215259] 3. Near the bottom find: [Screenshot_20190718-215259] 4. Find Hubitat and click on the unlink icon [Screenshot_20190718-215742] 5. Go back and do the normal Google connection steps. Mine worked after that.

[erwin.johnson]

Thanks, it might be fixed now. I went and unlinked Hubitat. Then I noticed 3 devices that were still in Google Home which were linked to ST but I couldn't unlink (some message like not being the owner). I have my wife's email linked to my Google Home, so I checked my wife's phone and found that her Google Home app had ST still linked. I unlinked that and the 3 devices disappeared and I received notification on my phone of their removal. I then went ahead on my phone and linked back to Hubitat and had the option to include my previously selected devices.

Unfortunately, I wasn't able to reproduce the issue at will. But I'm pretty sure that my wife's link to ST was causing this occasional problem.

[erwin.johnson]

3 months now and I haven't heard that pesky "I couldn't reach SmartThings" message.