Getting beyond frustrated. I think I am in over my head

So into my 3rd day of setting up Hubitat. Moved over from ST. Lots of things not working.
All my Zigbee seems to be 100%. It is the Z-wave.
Very hit and miss.
Had the bathroom light just flat disappear from Hubitat.
I tried a Z-Wave Repair. Picture attached of results.
I have also attached a pic of some of my z-wave device details. I see issues, but I don't undertand all of this enough to know what to do.
Some things not responding to Alexa. Very hit and miss.
Scenes and groups not working.
Things tried.
Reboot hub multiple times
Moved hub away from all the other electronics in the close out into the room (very center of condo).
Run z-wave repair
Stopped moving things over from ST till I figure out what I am doing wrong, how to fix it before I go forward with anything else. From my reading I think I have ghost devices. I will get a stick and remove. But how do I identify what devices are the ghost devices, what caused them, and how do I prevent it from happening again?
Guys I am 65 years old, was a flight attendant for 30 years. I am in over my head.
Can you advice me where to go from here?

Thanks Tons


z wave repair

Good call. Once you get ghost devices on the hub (the devices with blank in: and out:) there is no point in continuing until those get removed/resolved.

4 Likes

Nodes 0x19, 0x1C, 0x20, 0x21 are ghost nodes (no in, out clusters). You need to get rid of them, they are messing up your mesh.

See my earlier post on this:

You can do it. I will soon turn 71.

6 Likes

@ginnyaction - don't give up, this is an amazing community, company and product, you will be up and running in no time

Welcome aboard :slight_smile:

5 Likes

You guys are just youngsters...

6 Likes

You are 715? :smiley:

3 Likes

Hang with it, take your time!! I took 6 months to move everything over from ST to HE. I did a bit at a time, let things settle down and move on to the next item. It also allowed me to learn at my pace and not mess with the SAF (spousal acceptance factor). Nothing gets your attention quicker than an upset missus (in my case), suddenly the laundry room light is at the top of the Honey - do list. Enjoy learning and lean on this community, I have not met a bad soul on here, everyone is willing to help. Welcome!!

1 Like

How many of those without in and out clusters do you have total, and how many devices that do have them? If only a few actually has in and out clusters it may be quicker just to reset the radio factory reset the devices and start over

3 Likes

Don't proceed adding any more devices until every zwave device has an in/out cluster.

1 Like

Sometimes it feels like it.

2 Likes

You are not over your head. Setting up new Z-wave can be challenging, especially on the new radio. Running repair on an unhealthy mesh, even in the past, didn't make the mesh better, but on the new radio is even worse if you run repairs when mesh is very weak. The good part is that the new radio runs repairs on its own, so you don't have to.

One thing we are seeing often in support tickets are a mix of overly chatty power reporting devices, mixed with non-Plus devices and sprinkled with a good number of ghosts. I can see you have some ghosts. Mind sharing the make and model of your outlets pictured above and the number of non-Plus devices that you tried to include and weren't successful?

3 Likes

Sure, Happy to share... if I can
Let's see.
I read somewhere that in the list of Zwave devices (above) that the device following it most likely caused the ghost. Using that.
My bathroom switch is a Zooz Light Switch
My Kitchen switch is a GE EZ Smart Dimmer
My Stereo Cabinet is a Zooz Power Switch
I have two Ghost items in a row and the device after that is my Bedroom Fan, it is a GE enbrighten Fan switch. Brand new. No issues installing, which makes me wonder if it really is what caused the two ghosts.

I know in order to remove the ghosts I must have 100 percent of the power off to the device. Is there anyway looking at the ghosts I can be sure what device caused it?

I have only had one device I never could get to pair. It was a GE ZW2008, one of the oldest I had and it had a three way setup. I finally gave up and replaced with a Zooz Version 4.

I have ordered a stick (be here late Thursday) to remove the ghosts.

I have also ordered 4 Aeotec Range Extenders.

A couple of people above talked about in our clusters.... I have no clue what that is. (Are you sure I am not in over my head???)

So I hopefully remove the ghosts... but then what do I do?
Thanks for your help.

See in that screen shot you posted of your zwave details page. On your ghost devices that column only says "in , out" Your regular devices has numbers in that column, those are your in and out cluster numbers. Your ghost devices are missing these numbers.

My hunch is that this device is what caused your ghosts, with it never including completely but multiple attempts at trying to get it to.

How many of those without in and out clusters do you have total, and how many devices that do have them?

I have 5 ghosts and 21 that have IN numbers.. but no OUT numbers... just says: in: 0x5E, 0x6C, 0x55, 0x9F, out: or in: 0x5E, 0x26, 0x85, 0x8E, 0x59, 0x55, 0x86, 0x72, 0x5A, 0x73, 0x70, 0x5B, 0x9F, 0x6C, 0x7A, out:

Having no out: numbers is usually OK (I only have 3 zwave devices out of 70 that have anything in the out: section).

1 Like

You are on the right track! Replacing the old ZW2008 was a smart move. You probably don’t need the stick, and the 4 repeaters may be unnecessary.

It is critical to start on the right foot. Bring all repeaters (mains powered devices) first, then build the mesh outwards from the hub to the furthest place.

Once the foundation is in place, then bring the sensors. Don't skip stubborn devices along the way if they don't pair where you want them. Thinking that you can come back later to "fix" them, guarantees troubles in the future.

Take your time building the mesh methodically. Hopefully you do this once for the long run. If you rush, and don't build a strong foundation, you'll become frustrated in no time.

Did I mention, take your time? If you don't have time, just work slow. Get the repeaters on the same floor as the hub done in one weekend. Come back the next weekend and do another floor. Leave the sensors for another weekend.

As you add devices, screen the Logs (past Logs) to ensure that devices don't report events as frequently as a few milliseconds. That is not because the hub cannot handle, but all your devices share the Z-Wave bandwidth so the more events you generate the busier the radio becomes.

If you accidently create "ghosts", don't let them add up. Stay with the device and don't move on until the ghost is gone. If you do it as soon as it happens, chances are that excluding the device would clear the "ghost". Worst case scenario, you can follow this basic process and nothing else:

  1. Go to Z-Wave Details page
  2. Click "Refresh" button for the node you'd like to remove.
  3. After the page reloads, click "Remove"

Note that you may need to repeat the 3 steps above a few times. If that doesn't work, refresh the browser page manually (not using the refresh button) then try to remove it.

To identify a ghost, look at the Z-wave Details table. A "ghost" looks like this:

4 Likes

Ok, I followed all you said.
Not sure where I should go from here?

  1. Remove ghosts... I will go try what you suggested after I type this.
  2. Now what? Would everything I have so far be good to continue?
  3. Go slow. Ok, whatever is number 2, I will go slow.
    Thanks
2 Likes

Ok, I got 2 of the 5 removed.
I says PENDING on a third one, but it said Pending when I started.
I had to lookup how to do a manual refresh.
I counted, tried 15 times hitting the refresh button next to the device, and then a browser refresh. I never could get a Remove option for 2 of them, and then as I said a third says PENDING, but I tried multiple times trying to remove it.

Try rebooting (NOT RESET) the z-Wave radio - that should clear the PENDING.

The only way known to do this is: shut hub down cleanly to red light (settings, shutdown). Then power off hub at the wall (not at micro USB, which is fragile and can break the solder joints to the PC board). Power back up after 30 sec.

Mind sharing a screenshot of the Logs (past Logs) when you are trying to remove the node?

Download the Hubitat app