Geofence experiences

Hi All
My recent experience is very poor and I'm getting quite frustrated having tried resetting the hub and deleteing and reinstalling both the new and legacy apps. I've posed twice on the forums hoping to find a fix, but no luck yet. See here.
I had saw a post where someone had reached out to another user for a fix, but I cant seem to find it now. @terminal3 or @Sebastien ,can you help or point me in the right direction?
I have a C8 hub and my wife and I both have iPhone 12s running the latest version of the App. I am always careful to keep my hub and phones up to date. Both phones show that we are outside the Geofence, but our status isnt showing as departed or arrived.
Thanks in advance.