Our engineers identified an issue with the Full Reset process and a new Diagnostic Tool has been released that resolves the problem.
The hubs that are connected to the cloud will be automatically updated over the next few days, but if you need to perform a Full Reset now, you'd want to update the Diagnostic Tool to version 1.1.130, first.
To do so, please access the following path from your local network:
http://yourHubIP/hub/cloud/updateDiagnosticTool
(replace yourHubIP with actual IP address of your hub)
Once the update process starts, it may take up to 20 minutes to be installed. If you do not close the browser window, you will receive a confirmation when the new Diagnostic Tool has been installed. If you close the window and come back later, accessing the above path again will confirm that no additional updates are available.
For more details about the Diagnostic Tool, check out this document: Hubitat Diagnostic Tool | Hubitat Documentation