Hi all, first time poster here. I’m slowly transitioning over from SmartThings (and Wink before that) and I’m running into some real trouble with HE discovering my devices. Here’s a quick note on my layout: my hub sits in my basement and I have dozens of devices (mostly ZWave but some Zigbee) scattered across my basement, 1st floor and 2nd Floor. When I first bought the hub, nothing would pair so I had to have my USB ZWave stick replaced. Once that happened my hub was able to discover my Aeotec Multisensor 6, Fibaro ZWave Plus Button, Generic ZWave Outlet, and one GE ZWave Dimmer Switch — all located in the basement.
It also discovered one GE ZWave Switch, one ZWave Recessed Door Sensor, and two Dome Sirens on the floor above (1st floor).
I’ve struggled to get any of my other devices discovered including: 4 GE ZWave Switches, 2 GE ZWave Dimmers, and 1 GE Outdoor Module — all on the 1st floor, I also couldn’t connect 2 ZWave Motion Sensors and a GE Outdoor Module in my basement level - the same room as the hub.
What could explain this horrendous experience I’m having so far? I hope I’m mkssing something, but I thought I covered all my bases including: exclusion from SmartThings (the device does not show in the web-based API nor the app) and then I reset each device before trying to pair with HE. I started pairing my powered devices first and then moved on to battery powered devices. I also ran ZWave Repair several times - including after each new device was added.
I’ve read that I should either bring the device closer to the hub or use a long Ethernet cord and power supply to bring the hub closer to the powered device. I tried that and no dice.
I contacted HE and they told to wait for the ZWave network to settle, which didn’t seem like helpful advice. It’s also been over a week since that conversation and no change - my devices still won’t pair. They also told me that I should keep the device where it’s intended to be and not relocate to pair it.
Please, does any one see where I could be going wrong here? I really want to like HE, but my experience has been abysmal.