Firmware update Bricked My Hubitat Device - Help

[user2203]

Hi Hope you can assist,

I just updated my device firmware and upon reboot it never came back

The light goes from blue to green
However the ip is not pingable…
I also checked my network to see if a new ip was assigned or something - not the case
I tried the ip :8081 in efforts to get to the diag screen - not working
I tried using portal.hubitat and tried to find the hub by its Mac address - it found it with the same ip as I configured it with originally (static) but it wouldn’t connect to it…
I tried using the iPhone app to try and find it… no luck
I plugged it into my computer and assigned my pc the same ip range… still could not ping it…
I rebooted the thing like 10 times (by unplugging it).. no go..
I dont think there is anything I haven’t tried…

Please advise?

[aaiyar]

If the LED is green, then it means the platform has loaded. So try a few things:

1. A network reset as described in the Network Setup documentation.
2. A new ethernet cable.
3. A different port on the network switch the hub is connected to.

[rlithgow1]

@user2203

I rebooted the thing like 10 times (by unplugging it).. no go..

This is never good with a green light. Once you do get back up, restore from the previous days database to ensure there is no corruption. As @aaiyar stated above, press the reset button on the bottom of your hub with a toothpick or paper clip for 7 seconds. It is the only round hole out of all the square ones. (This will only reset your network settings). Once it comes backup go to find.hubitat.com and you should see it.

[Sebastien]

You could also try connecting to the hub with: http://hubitat.local/ or http://hubitat.local:8081/