I cannot in any way recommend the Hubitat product to anyone. I found the system and application overly complicated and not at all geared for a generic, novice user. Only designed for those with computer programming training and expertise. If you don't have an advanced degree in programming or haven't spent hundreds of hours in computer training, don't bother with this system; do yourself a big favor and find another, easier and more user friendly system. Documentation is either written by computer programmers or suggestions/recommendations from other users, for which everyone has a suggestion, but no solutions for my hub issues.
Also, hub fails to include or exclude Z-wave devices after a few months and all recommendations found on support web pages fail. Hub only has 90 day warranty, so any failures after that time period make the hub completely useless. There is no product support from Hubitat itself, only the suggestions from the online community I mentioned, in which everyone has a different recommendation, but no one has a solution. Don't waste your time and money with this product under any circumstances.
I see this is the your first post in the community. Have you tried posting about your problems to see if you can get specific help for your problems? (Somewhat of a rhetorical question at this point, I suppose, so more of an encouragement to do it. 
)
This is not true; staff are very active in these forums. If you post more about you problems, you're more likely to get help--or be directed to warranty support if it does indeed seem to be a hardware problem (rare but not I heared of, nor is honoring a claim even if it's technically after the specified period--but we can't say more without knowing what's actually happening for you).
You don't need to write a single line of code to use Hubitat. You can -- the platform is quite extensible, and it's how many in the community do some interesting things -- but there is a lot builtin (including Rule Machine, which can also do lots of neat things and summarizes your actions as a sort of pseudocode but is neither code nor a necessary part of the platform to use if you don't want to). Just wanted to clarify this . However, it does seem you are having difficulty creating automations, so after you get your hub straighted out, I'd share more about what you want to do, and you'll find lots of people willing to help you get started -- but none of this is possible if you don't try to get help, which I'm sure you'll find if you do.
Good luck!
Thanks for your comments and I appreciate you taking the time. But I have thoroughly studied and attempted many, many of the community comments on my issue with exclusion/inclusion failures, and none of the suggestions have resolved the problems. After so much effort in attempting to resolve the matter without any success, I can only attribute the problem to the Hubitat product itself. And, although the help provided in the community is greatly appreciated, by coming up with no resolution and the suggestions requiring so much effort, it just seems that only a professional programmer has the ability to manage the complexity of this system. Therefore, I cannot recommend this product to anyone and will be moving to a different product at my earliest opportunity.
Maybe I should say what I meant more directly: there are several hub models and lots of devices out there (none of which Hubitat makes and are the biggest variable among systems), and without sufficient experience with the hub or the underlying protocols, it's possible you were not looking at advice that was applicable to your setup or, respectfully, perhaps was misinterpreted -- hence my suggestion to share more information, if nothing else to make the feedback more helpful but also because a more experienced user can likely guide you to a solution or Support would at least have enough information to get involved if needed.
It really sounds like you were using the wrong apps to create your automations (a lot of new users go straight to Rule Machine for no good reason, for example), though without any information, it's hard to see exactly what you might mean. But of course, your experience is what it is, and if you find another system that meets your needs, hopefully you have good luck there!
Do note that most similar hubs support a similar set of protocols, including Z-Wave and Zigbee, and if you're dealing with a misbehaving device (possible on any hub), your problems may follow you--though again without knowing more, not much more can be said. But it can still be worth considering this possibility. Good luck with whatever you choose!
Another thought on your difficulty adding a Zigbee and/or Z-wave device to Hubitat..
Are you putting the device in pairing mode while trying to include with your HE hub?
Every device and manufacturer's methods are usually different so you must read the devices instructions on how to put the device in pairing mode.
Just thought I would add this info.
Second this.
How can you knock this forum as a source of solutions if you haven’t posted anything before about your specific automation or device questions?
As @bertabcd1234 already said, Hubitat staff contribute regularly, in addition to some very helpful users.
Btw I’ve never programmed anything in my life 
.
My degree (and my job) has nothing to do with programming, even tangentally, I have no training in programming, and have never done any programming. However, I enjoy my Hubitat and it works.
I will grant you that getting started is a bit frustrating so there is a bit of a learning curve, but it is short and pays off. Once you get the hang of it Hubitat is AWESOME.
In regards to your issue, one of the reasons I'm so enthusiastic about the Hubitat is the plethora of helpful, knowledgeable, kind and patient people who frequent this forum.
Since you already registered and have a username at the forum, and since you already own the Hubitat and have presumably spent some time learning it, I'd encourage you to start a new thread posting your specific issue. I predict the helpful people here can work through and solve it with you and you can get to using and enjoying your Hubitat!
ETA: In your post, specify which Hubitat model, and which version of the firmware (Settings/Hub Details/Platform Version).
Welcome to the Hubitat community, sorry you hare having troubles.
There have been many steps in the past couple years to make this system easier for beginners. Things like Visual Rule, Basic Rule, prompts and tips when adding devices, EZ Dashboard, and more.
I am not a programmer, and I don't know one bit of code. You don't need a computer programming degree, nor any coding ability. It does help to have some logical and critical thinking skills, but that isn't specific to Hubitat, pretty much all home automation systems need a touch of those skills.
That isn't true. They have direct assistance via the Support page where you found the warranty information, and through this forum where staff are constantly present.
In many cases, other users can answer a question quicker than support staff. Users also are incredibly helpful to get users the help they need via tagging staff members to direct their help to a user when necessary.
Please clarify what brand and model devices you are having issues with. There are some devices which are tougher to work with than others. Also, please post a screenshot of your Z-wave details page (all columns and rows) and someone can take a look to see what the health of your system is.
There are known issues with using Power Over Ethernet (POE) adapters killing the Z-wave radio on some models. If you would engage the community, we could possibly track down an issue like this if you would have posted here when first having issues.
It is also possible you are having a hardware failure, or other issues. I am also going to tag @bobbyD in the support staff to keep him in the loop here.
Thank you for your feedback, and sorry for the troubles. There are many resources you can use if your hub is not working as expected. The best way is to provide more details here, in the community, so that Hubitat staff and experienced users can further guide you.
If you don't want to post the specific details, in public, you can always send us a private message to @support_team, so that our engineers can review your hub's engineering logs to make sure you are not dealing with a hardware malfunction.
Speaking of hardware malfunction, while the stated warranty is 90 days from the purchase date, we don't turn down users who file a warranty claim after the 90 days period, if the problems started before the warranty expired.
For those passed the warranty period, we offer an extended warranty service, called Hub Protect that covers hardware defects beyond the original warranty period, and also includes a free hub replacement for only $29.99 / year.
In response to your feedback, based on the details provided, it is hard to determine why you are having such a hard time with your Hubitat Elevation hub. Connecting devices and automating your home should be relatively easy using compatible devices and the pre-installed apps. However, things can become more complex if you venture beyond the built-in drivers and apps.
We’d love to hear more about the specific aspects of your experience that you found "overly complicated". Your feedback will help us address these issues in the future, ensuring that others don’t encounter the same challenges.
c7 here.
I only had a few zwave devices (older ones), and had nothing but hassle.
I have always had far more zigbee. Zero hassles.
Not sure if that's due to the obvious lack of meshed devices, but either way I've avoided zwave since then - i.e initial setup.
Also, I'll be bollocksed if I'm going to toss about with a 3rd-party z-wave stick (?) just to remove ghost zwaves.
My spidey-sense is telling me:
- there are some obvious issues with the c8's zwave stack.
- Further assumptions - the community as a whole will take a rather protective stance on this, (correctly?) blaming SiLabs and pointing out that any other hub using the same chipset will suffer the same issues.
- The team will continue to do all they can to help fix the issues, without publicly admitting there are issues. Because doing so would openly accept some form of liability.
- Over time, things will slowly improve through a combination of hubitat updates and potential (eventual/slow) 3rd party stack improvements.
I appreciate that the community help is amazing. However, my recent experiences have really, reallly made me cautious about upgrading hubitat hardware in the years to come. My c7 works, and it works well. I don't want to risk an upgrade to a c8 whilst I'm strongly of the opinion that any known issues will remain "unverified", instead, quietly allowing the community to assign blame to one of it's necessary components,
May sound a little negative, but from where I'm sitting that's a fair summary. I'm pleased I'm happy with my c7. If it died tomorrow, I'd be extremely hesitant to upgrade.
/ opinion
True story... When I was running my home on a different platform I had 90% Zigbee devices and 10% Z-Wave. My experience with Zigbee was flawless for a few years, but then something happened and my devices started to misbehave, dropping off the mesh like flies. Instead of spinning my wheels trying to understand what was going on, I decided to replace each of the failing Zigbee device with Z-Wave. By the time I left the platform I had 80% Z-Wave devices and 20% Zigbee.
When I moved to Hubitat, I brought over the same devices, about 200 of them, if I remember correctly. Both Zigbee and Z-Wave have been rock solid starting with C-4, and all the way to C-8 Pro. Also, since I rebuilt a stronger Zigbee mesh, many of the new devices I added over the years have been Zigbee. On the Z-Wave side I replaced all legacy devices with newer 700 or 800 series. Today I have about 400 devices shared between 2 hubs and about 50/50 between Zigbee/Z-Wave.
Being close to Hubitat users I made a commitment that I will only use methods available to all users. I don't own any 3rd-party devices to help me manage the mesh network. Not a sniffer nor a Z-Wave stick, and I was able to successfully maintain a perfect record of not creating ghosts, or running into any problems that I couldn't resolve with what the hub has to offer.
So the moral of the story is that it's possible to have a great experience with Hubitat Elevation, if you stick to reputable devices and not try to force the hub to work with devices that can cause problems.
If you are wondering how one can determine if a device is working well with the hub or not, my method is to introduce new devices one at the time and observe how the hub behaves. If the reliability takes a hit, it's easy to remove the device from the hub than adding more of the same devices and then trying to troubleshoot the hub.
Like your post, mine may sound dismissive of other users' experience, but I'm pleased with my own experience and more than happy to help others achieve the same reliability 
I'm primarily on Z Wave @bobbyD with 50 devices now in our home (just 3 Zigbee). I don't recall ever having any issues with Z Wave and with the C-8 48 out of 50 devices talk directly to the hub (I did have everything direct for the first time the other day after adding a new device). That said....
If you were in the UK, that would be tricky. Much of the Fibaro (now Nice) kit is 500 series. Aeotec kit that is 700 series shows as discontinued on their website for many devices. So I think that just leaves Vesternet products and a few Qubino/Shelly devices.
As much of the kit we're stuck with here is 500 series, unfortunately the Z Wave stick is practically essential to avoid inclusion with S0, so much so you should probably include one in the box!
I'd rather avoid Zigbee completely.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
