Email Support SLA?

I was just curious what kind of response time I should expect after emailing support with an issue. It's been (almost) 2 business days (Friday/Monday) and I've only gotten the auto response when I sent my email on the 4th. Thanks...

You know, it was a holiday weekend. We're catching up.

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Understood. The gentleman who responded to my ticket answered my question and let me know it's generally within 24 hours. Thanks...

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