Newish user here with an open support ticket/line of communication; coming from an established Vera Plus environment with a mix of Z-wave/Z-wave plus through a mostly wired environment. The ticket remains open, but we haven't concluded anything as of yet.
After pairing 90+ zwave devices, I'm having radio issues. The hub will be working perfectly fine, and I'm able to quickly send and receive events/information over the network to the far reaches of the house.
About twice a day, the whole network goes unresponsive; during this time, the hub is able to see various z-wave updates reporting periodically from various temperature and contact sensors, but all commands that are sent from the hub fail to affect any change. There is no common "bad" node causing this; even wired nodes that are 4 feet from the hub itself that are routed directly to the hub fail to accept directed commands.
Known Work Arounds:
- Safe power off the hub, unplug the device, wait 30 seconds, and power back on
- Disable the z-wave radio on the hub, update, wait 30 seconds, and power back on
Immediately after these work arounds, full bidirectional communication works; no repair needs to happen.
I have kept most periodic update traffic off of the network; I have removed heavily reporting devices like the home energy meter, and all polling is turned off. I have removed nearly all optional application integration, save for Alexa Integration and Rule Machine 4.
Has anyone experienced anything like this? I'm at wits end, and the WAF has tanked fairly hard ever since I moved over to this hub. I'm open to suggestions; if the radio itself can be programmatically turned off and on if I can detect success or failure for controlling a simple device -- something that would automate the radio reset process. I don't know if that is possible...