Hi, just received my C-7 this week and excitedly plugged it in. Got a blue light for a while but then nothing. Have unplugged the device overnight and tried again today but now I get no indicator light at all, also can't find the device on my network. Is there a reset or reflash procedure?
If you are not seeing any lights on the hub, your problem is likely the power supply and a reset wouldn't help. Please try an alternative power supply and if you still don't see any lights, send us an email to email@example.com along with your hub's MAC address (is printed on the hub) and purchase order details (if you didn't buy your hub from hubitat.com).
Hi @bobbyD, just as an FYI... I received my Hubitat for the Holidays hub last week and it had a power supply problem. Sometimes it would boot but would eventually turn off/reboot on it's own. Wiggling the cable didn't provide any repeatable symptoms (and there's not much more there to debug ) so I just replaced both the cable and supply and it's been solid ever since.
That sucks, I was hoping it was something simple. Real long shot, do the USB power supplies you used have at least 1A power available? That's the size that came with the hub but when I changed mine I upped it to a 1.2A. It's possible that 1A (if the brand of PS actually meets that spec) may be on the edge and with tolerances it just can't get your hub powered up.
I mentioned it to Bobby in case there are more reports of bad PSs so that he can monitor it.