Diagnostic Tool - remote login?

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1

I''m a basic user, new to HE and still learning. Is the diagnostic tool available via remote login, as all I get is a hanging blank page (Safari, Chrome and Firefox). This tool worked fine through the LAN when I ran a couple of soft resets., but now I'm accessing via the subscribed remote login it fails to connect.

I've set up a static IP (DHCP) and access to other aspects of HE work fine remotely. Any help or advice welcomed.

2

Do you mean is diagnostics tool is accessible through remote admin subscription?

3

Yes.I'd like to run a soft rest remotely through the Remote Admin sub.

4

There is no way to access diagnostics tool through remote admin right now, however there is a workaround to do a soft reset. Once connected to https://remoteaccess.aws.hubitat.com/ and the connected to the hub, go to https://remoteaccess.aws.hubitat.com/brokenDatabase. There is a soft reset button on that screen.

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5

Thanks.

6

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