Device Arrived with someone else's Admin Credentials, How to factory Reset?

So I like the idea behind Hubitat, especially since SmartThing's rooms/scenes don't work great with Amazon's Alexa now, so I thought I would give it a try.

However, when I received my item, the box was in bad shape but intact and the tape seal was taped over with packing tape, but I figured I'd give it a shot anyways. However, after I had connected some of my lights, I found out that the hub already has an admin account registered to it, with someone else's name.

I've tried contacting support, however, they are being slow to respond.

Is there a way to factory reset a device? The soft reset did not fix this problem.

Hi there, thank you for following up and welcome aboard! We have emailed back at ‪11:54 am EST., this morning. If you didn't receive our email, please check your spam folder, sometimes our messages get marked as spam.

Also, please check your private message (PM) for more details.

Thanks for responding!
I don't actually see the email at all, not in my spam or when I search, but this isn't the place to discuss that.


Please see my PM.