Device Arrived with someone else's Admin Credentials, How to factory Reset?

🛎️ Get Help
1

So I like the idea behind Hubitat, especially since SmartThing's rooms/scenes don't work great with Amazon's Alexa now, so I thought I would give it a try.

However, when I received my item, the box was in bad shape but intact and the tape seal was taped over with packing tape, but I figured I'd give it a shot anyways. However, after I had connected some of my lights, I found out that the hub already has an admin account registered to it, with someone else's name.

I've tried contacting support, however, they are being slow to respond.

Is there a way to factory reset a device? The soft reset did not fix this problem.

2

Hi there, thank you for following up and welcome aboard! We have emailed back at ‪11:54 am EST., this morning. If you didn't receive our email, please check your spam folder, sometimes our messages get marked as spam.

Also, please check your private message (PM) for more details.

3

Thanks for responding!
I don't actually see the email at all, not in my spam or when I search, but this isn't the place to discuss that.

Thanks!

4

Please see my PM.