I purchased my hub through Amazon and received it last Thursday, four days ago. I had no problems configuring it and adding three door locks, two thermostats, and seven dimming light bulbs. Yesterday I was not able to connect and noticed that the light is out. I tested the outlet with other devices and it works fine, and I tried the hub in other known good outlets. I have been using the micro-usb power cable that came with the hub but tried a different known good cable with no luck. Any suggestions? I messaged firstname.lastname@example.org yesterday but have not yet received a response.
You tried a different cable, but did you try a different power adapter?
yes, including a 2.5A from a Raspberry Pi.
Bummer. Might need a replacement then.
Sounds dead. Some routers allow you to tell the last time a device was active and/or when it pulled an IP from DHCP last. Has it checked in at the router?
And if you haven't, you should also email email@example.com