Tried everything, read topics for days trying to figure it out. Purchased in February, concerned I may be SOL
Let's start with, can you get to the Diagnostics Menu ( http:\\<hubIP>:8081 )
cc: @support_team
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No, keep getting error messages
Specific messages? Screen shots? More detail is always better.
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No response from hub
That’s the message.
Everytime I try tap “Hub user management” the app crashes.
Could you clarify "everything" while we wait for support to see this thread? It might help to diagnose the issue.
In other words, I assume you pulled the power cord, waited, and plugged back in?
Did you try a different power supply or ethernet cable? Different port on the router? Private browser window? Different browsers? Desktop browser vs mobile app?
Anything else you can tell us about what you tried?
You might also file a warranty claim in the Support tab at the top of the page, even if you get denied, it would be good to get into the trouble ticket system.
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Have you confirmed the hubs iP on your router? Does it show up in the router devices list?
What app? All that should be involved at this point is a web browser. Preferably from a PC not a mobile device.
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Sorry it has been a long time since I set my hub up but I am almost certain that the instructions had me set it up from the app on my phone. I may be wrong with that. Memory is very fuzzy.
Yes, I just found the card where it had me scan the QR code to start the setup.
Yes for setup sure, but if you are trying to troubleshoot an issue, trying to find the IP of the hub, and type in an URL with a port it is much easier and more reliable to use a LAN connected PC.
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That I agree with. I am just saying that if the user is new they may still be using the phone setup.
Did you try to update the hub when you noticed the blue light, or just happened while the hub was working? If it happened while the hub was working, you may have had a power outage.
Sudden blue light is very rare, and it means that the operating system is not running, however, the Diagnostic Tool should still be available. If it's not available, then you may be dealing with a hardware malfunction. If that's the case, and you have Hub Protect, you would be eligible for a free hub replacement as covered by the extended warranty benefits of the program.
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Thank you for your reply. I don’t have hub protect.
The light went green/red initially, I was able to see it connect to the network. After few days of tying different methods it is now solid blue with no response.
I’ll try everything you mentioned, and hopefully this time it works.
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