Bought a used device off of eBay, where he never deregistered the device. Need help resetting it. Thanks! @bobbyD @support_team
To avoid the possibility that you unintentionally purchased a stolen hub on eBay, de-registration needs to be initiated by the seller (i.e previous registered owner).
2 Likes
Didn't want to start a whole new thread.
I have a hub that I am selling. I cancelled my subscription, which expired 3days ago.
However I still cannot de-register as it says I have active subscriptions? Any ideas what to do?
I can't private message @bobbyD just yet as my account hasn't passed verification.
Thanks in advance @support_team
I updated your profile so you can send messages. There is a buffer to account for delays in payment processing after the service expires. You can wait a few more days, or send me your hub id and we can help you out.
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.
