I logged into my hub (C7 2.3.8.118) today and noticed a small numbrer of zwave devices without a route. I shutdown the hub, unplugged for 20 seconds, then plugged back in to reset the radio to hopefully fix those routes.
When it booted up, I got a “database corrupt” message with a suggestion to do a soft reset and restore. So, since I have cloud backups, I did a soft reset and restored to the latest backup (database, zwave, and zigbee settings).
After the backup restored, I see no devices, apps….nothing. So, I restored from the second most recent backup – still no devices, apps, anything shows after the restore success message shows and the hub reboots itself.
This cannot be how this is supposed to go...I've been running solid for a couple years on this hub and paying for (and performing) cloud backups for the majority of that time. Am I missing something?
Theoretically you don't have to restore a cloud backup when troubleshooting a corrupt database issue. A local backup is sufficient. If none available, the hub retains up to 5 backups. Depending on how old the cloud backup may be, it could have been taken before the latest version, so may be a bad backup. I suggest trying the Soft Reset again but restore a local backup, instead.
Please note that when you perfom a cloud restore the radios are reset. So after running the Soft Reset and restoring the local backup, your devices may not be working.
Please follow the instructions in below document, and also send me a private message with your hub id so we can further investigate what went wrong with the cloud backup.
