On the Hubitat Elevation android app the dashboard doesn't load when connected to outside wifi networks. It loads fine on the same wifi network as the hub and over cellular networks. Other features in the app work fine and it shows connected to cloud. Using Android v14 on a Pixel 8 phone.
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I'm having the OP's exact same problem. I can open the dashboard link tab and select a dashboard over 5G but I cannot open it over a guest wifi connection. Just a spinning circle. If I select the Device tab the devices are available over that same wifi connection.
This at major Cleveland Clinic hospital with a no login required guest wifi network. If I connect to the Hubitat app over 5G and then turn on wifi the connection will continue to work unti I close the Hubitat app. Opening again results in the dashboards failure to open.
Android 14, Samsung S21
C8, beta. 2.3.9.191
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I'm having this exact problem on the latest public version (and the last version) of the app. Dashboards load fine over 5G and local wi-fi, but will not load over outside wi-fi.
I'm using a Pixel 8 Pro on Android 15 on a C-7 with the latest updates.
Thanks!
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unless you do cloud dashboards they are not supposed to load off the home network.
(use the cloud dashboard link) from the dashboard page. Or use a vpn into your home network then the local dashboard link should work.
Thanks for your reply! I must be confused 
. I'm not in a position to test right now, but when I access my main hub via the legacy mobile app over an outside wi-fi, I never had to disable wi-fi on my phone to make it work. The app recognizes it's a cloud connection and it just goes.
Many hospitals are blocking left and right virtually everything except for the plain browsing.
I thought it was just me... This has been happening only on the new app, old one never had this issue.
Also if I wait long enough... Several minutes it will show a error saying it can't connect to the hub. But if you look at the link that it's trying to connect to, it's using the local IP address as if it's not reaching out to the cloud connection on external Wi-Fi. I think it might be a bug in the program where if it's on Wi-Fi. It thinks that it's local Wi-Fi and tries that connection first until it times out. But that can take several minutes.
Definitely annoying.
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