I have had a message that there is a corrupt database for two days in a row. I did a soft reset yesterday and restored my hub. Today, I received the same message suggesting a soft reset. Is there a way to find out what is causing the corruption? I have not unplugged the hub. I have added Sonos speakers today but not yesterday. I have a Rev C7 hub. Thanks.
Contact support@hubitat.com
Are there any error messages in the logs? Can you capture & paste a screenshot?
Also tagging @gopher.ny
The best way to troubleshoot something like this is to screen your Logs for errors immediately after performing a Soft Reset, to make sure that whatever corrupted your database in the first place is not overloading your hub again.
I have attempted to reboot the hub but it is in terminal reboot mode now. For about ten minutes.
OK so soft reboot-restore and then immediately look at the logs. I'll give that a try. Thanks for your help.
If you don't see anything in logs that catches your attention, send us an email at support@hubitat.com so we can further investigate.
I have done three soft resets going back two weeks in the data archives and each time I receive the same corrupted data base message. Should I keep going back further in time or is it time to try something else?
I see the hub is up and running. Grabbed the logs, will try to make sense of them.
I've had the same issue since the last firmware update. I can no longer perform a reboot without performing a soft reset and restore. I've done this 3 times in a row now. Works perfectly fine apart from the reboot issue.
This may seem irrelevant, but could you please try to shut down/power cycle instead of reboot next time? Trying to find a pattern here.
....as in Shut Down from Settings and when the LED on the hub turns red, unplug the power from the wall outlet for 30 seconds before plugging it back