How do you contact customer service?
I have emailed 3 times, filled out the support form twice. I telephoned; it rings twice and disconnects. I had a c5 hub for 4 years and carried hub protect on it. It died suddenly. Not hearing back after emailing support, after a week I purchased a c7. Unfortunately when I went to transfer to the data to the new hub. it could not find any cloud backups. At that point I did not care about the warranty, but I really needed help getting the data back, which is the reason I carried hub protect those 4 years. I did not want to re-pair all my devices, though that is what I ended up having to do. Does anyone know a way other than email, phone, support form to contact support because I do not want them to charge renewal for the annual hub protect subscription on a now dead hub. Thanks. i think I misunderstood what hub protect did.
Do you mind sending me a private message with the email you used to send the request? I checked for any messages we have from your community email address and the last one we have is from Feb 2022.
I pmed you a several days ago and copied the email I sent in November. I haven't heard back. Are my PMs going through? I could really use help. I am having a hard time with the new c8. Following an update, random Zigbee devices keep dropping from the network. I am spending almost an hour a day re pairing the devices. I only have 40 zigbee devices. As I mentioned I subscribed for 4 years with hub protect. But the new c8 hub purchased just is not working correctly. It may be a simple fix.
Support isn’t provided via (unsolicited) email.
What email address did you try to reach?
When I send an email to support@hubitat.com, I immediately receive an auto response that explains in detail how to reach out for support.
Which form? The link to the the current form for support with subscriptions is here:
How did you do that? Hubitat Inc. has never had a publicly accessible phone # for support or any other reason, AFAIK.
Re-tagging the @support_team in this thread.
Sorry I missed your PM. I'll follow up with you, shortly.
