My hubs all show the error message cloud connection is unavailable. My subscriptions are all current and all hubs are at the next to last sw update. I get this error when trying to update to last sw update. Can anyone give me some guidance? Thank you.
Try rebooting; it will probably resolve the issue (assuming it is only the hub and not your Internet connection).
ALSO, when reporting an issue, you should include the hub model and the current software revision you are using. There was a fix for this type of problem in a recent release.
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C-7 with 2.3.9.193
Have rebooted several times over the last month just to clear the "connection not available". The "alert" returns quite soon. Just checked. No updates available.
@jebd this is unfortunately not an uncommon issue. I have C8 Pro and always update once a week.
Over the last month I have encountered this 3-4 times. After some hours it goes way. Just some of the quirks of HE.
2.9.3.200 was released to the general public last night -
and before that 2.9.3.197 was available - may need to make sure your cloud connection is working. If it is and your check for update still fails, you may want to consider going into the Diagnostics Menu and manually pulling down the latest version.
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Got it. Worked this time. Reboot & check for updates. Have done this in the past with no luck.
So far .... all of 20 minutes, I do not see "connection failure". From past experience, it is not yet time to rejoice. Need to wait and hope.
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Still working 
Goodbye "no connections" 
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Thank you. I should have thought of that! It worked and I’m back in business.
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