C7 hub
"Cloud Link to Dashboard" returns an error saying "No Response From Hub"
and
I also can't log in to my account in the Android app.
You should just open all outbound for the ip of the hub. Otherwise you will continue to have this issue. What router/firewall do you have?
I have an Asus RT-AX3000.
I know how and where to port forward but I don't know what ports or type Hubitat uses. Am I on the right track?
You don't need to port forward. I am using an RT-AX68U. Its not the router unless you have specifically configured something extra restricting in parental controls, or very restrictive DNS servers (you already said you tried different DNS).
Check your clock / timezone settings on the hub. Cant think of anything else as the moment.
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When you did did you just press it or did you hold it for 7 seconds?
Held for 10 seconds. LED went from green to blue when I released it.
You might try turning off (temporarily) that AI protection and any parental controls you might have.
I know with my TP Link that the built-in router antivirus blocks all sorts of things, and there is no way to edit or whitelist what it blocks! It is either on or off, so I turned the dam thing off. These stupid built in apps are having the opposite effect to what they are intended to cure, at least in my setup.
I just turned off all AI protection, set Cloudflare as my DNS using 1.1.1.1, and 1.0.0.3 in my router, and reset the network setting again in Hubitat using the button. I'll give this some time to work itself out if needed.
When updating the date and time, I don't have a timezone option. Only GMT. I assume this doesn't matter. I did notice the time is one second off no matter how many times I refresh/set it.
Currently on - hub-2.3.5.152 and updates fail.
I really do appreciate all the advice and assistance in trying to work this out.
Ahh, yes. I have the correct time zone there.
Seems there are two places to check and set the time. I've been using Settings, Hubitat Diagnostic Tool, Set Hub Date and Time. This screen shows GMT.
FWIW - Soft reset fails as well. I get an "Unknown Error Occurred"
Are you getting that when you go to yourhubip:8081 ? Are you doing this on a PC? And what browser?
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You have an outdated diagnostic tool, but not sure if you will be able to update it since the hub is having connection issues it seems. If you can get it updated then it should fix the Soft Reset problem.
Just tried updating - http://[Your Hub IP ]*/hub/cloud/updateDiagnosticTool
*NOTE : Replace [Your Hub IP] with the IP address of your hub.
"{"success":true,"message":"No update for diagnostics tool available."}" is the response.
Don't know if it's related but I also can't log in to my Hubitat account with the Android app. The app hangs at "Fetching users data..."
Go back to 8081 and check the version number of the diagnostics tool now... If it is up to date, reboot the hub and try updating the platform again.
Can you get to my.hubitat.com from a PC browser?
Went back to 8081, still shows version 1.0.92 instead of 1.0.97. When I try to update the diagnostics tool I get the same message -
{"success":true,"message":"No update for diagnostics tool available."}
Yes, I can get to my.hubitat.com from my PC browser. I can see my hub, it's registered.
I tried "Download Latest Version" from the diagnostics tool last night. I let it sit all night and it stayed on the update screen saying I'd be sent back to my hub. I had to power cycle the hub this morning to get back into it.
PROGRESS!!
Through one method or another (I tried many) I've been able to clear up most of the issues I've had. I can access the hub through the hub IP, and access the cloud dashboard through my browser but I can't access the hub through the Android app. I get the following message -
failed to connect to service.cloud.hubitat.com/18.xx.xx.xx(port 443) from /10.x.x.x (port 39789) after 12000ms
Do I need to forward those ports?
No, port forwarding is never required with Hubitat.
Try logging out of the Hubitat Mobile App on your phone. Then, try logging back in.
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Also, please try logging into My Hubitat. This is Hubitat Cloud Portal, where you can see if your hub is properly registered to the Hubitat Cloud. The username and password for this web site is the same as what you would use on the Hubitat Mobile phone app.
YES!!!!!!!!!! It's resolved. All issues!
I can't express how much I appreciate all the input in helping me sort this out. This community is awesome.
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