Cloud Backup

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1

As soon as it became available I paid for the cloud backup service on both my hubs.
Initially, it worked fine. However, I have just noticed that all the visible backups on both hubs say 'Local'.

hubitat backup
hubitat backup1600Ă—1573 121 KB

I am not sure if the backups are happening and I just can't see them, or if they are not happening.
Rebooting the hub has no effect. Is anyone else experiencing this or does anyone have any suggestions to fix it, please!

Thanks

2

Have you tried going to My.Hubitat.com to see if you are able to see the hub?

I had something similar occur recently and I think it fixed itself somehow, I wish I remembered exactly what I did…

Are you on the latest platform version? (2.2.7.123)

3

Yes my.hubitat.com finds both my hubs.

Yes I am on (2.2.7.123) on both hubs!

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4

Okay, and just to confirm, when you go to the “Registered Hubs” screen, under subscription, you see the green “Protected” button? When you click on it, it brings you to the “Subscription” screen and you are able to see the active status?

If you go to: Settings -> Nerworking -> Network tests, do all 4 tests run correctly?

5

The Hubs are both Registered for Backup protection and obviously, they have not expired.

hubitat protected
hubitat protected728Ă—778 53.5 KB

The Network tests.

Ping and Ping Hub return nothing

Traceroute and Speed do return something (That looks to be correct). Don't want to post here as it shows all my addresses.

Both hubs have fixed IP from my Router. But I have not set anything under the Networking Options in Hubitat

I do use Firewalla (Firewall) and a dual WAN router (TP Link TL ER-6020). But the backups worked fine on both hubs to start with so I am not sure its that.

I am off to bed now (It's getting late in Thailand) Any more suggestions I will tackle in the morning.

Thanks for your help.

6

I’ll tag @bobbyD and @gopher.ny as they may need to get involved to provide assistance.

7

Could you please PM me the email address the hubs are registered under? It's not the same as community email - I tried that.

8

Something is definitely not right. If I go to the subscription box on the hub and click it. It tells me registration is required even though both hubs are registered

hubitat registration required
hubitat registration required1756Ă—1171 117 KB

9

[Solved]

I am not sure exactly what I did differently this time, other than rebooting my Hubs AFTER everything else.

But I have managed to get both of them to manually back up to the cloud now.

Hopefully, they will now automatically backup tonight.

I will confirm if that was successful on Tuesday morning.

Thanks for your help everyone.

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