Cloud backup stopped working

[hpgurgel]

Hi there,

It’s been a while since my could backup has stopped working – I tried to do a manual one now but it failed anyway.

I’ve updated the hub to the latest firmware but it made no difference.

Please can you assist?

[image]

[bertabcd1234]

In case you didn't see it — or for anyone else who does — I suspect this may have the same cause (and solution, if that is indeed the root cause) as the problem in your other post:

HPM won't load

Given the problem here and in your other post, I wonder if your hub doesn't have an Internet connectivity problem. To investigate, Go to Settings > Network Setup Launch the Network Test tool (towards the top right) In the box next to Ping Host, type github.com or cloud.hubitat.com (or some other Internet hostname) and then click Ping. Watch the output in the box below for errors, or see if the output proceeds normally. If there are errors, either try a network reset or make sure the settings …