[image] Z-wave seems to be completely dead this morning events started after I subscribed to Cloud Backups. It's easy to confirm if the problem is related to a failed backup. If you navigate to Backup and Restore will tell you if the last backup failed.

Thank you for your observation and for revisiting this thread. To clarify, the issue isn’t hardware-related—it’s likely a timing-related issue introduced by the additional Hub Protect service layer, not a limitation of the C-8 hardware itself. The C-8 continues to function as expected, and the behav…

[image] rob9: Is the only other value "fail" (or is there a way to see what specifically failed)? Note: It's "FAILED", all caps, lol. I think this is a good idea. You could %text% instead of %value% to test why the cloud backup failed. So, in my test above where I disconnected the interne…

Ok, @JasonJoel , I changed the cloud backup to every two weeks. Still have the nightly local backup. So, seeing as I've never had to restore the hub in earnest, knock on wood how would a likely scenario go? I'm thinking: -Something is screwed up. Radio not obviously involved. -Do local restore …

Sounds right, except either change "backup" to "restore" on #2 and #4 your list - or change do to use. :slight_smile: That said, I expect I would never need the radio backup unless switching hardware (aka hardware failure). The radio database/config just doesn't typically get corrupted. Could it h…

Has there been any progress in resolving this problem? If I'm not planning adding any additional devices and did a cloud backup how long would that backup be available or viable for in conjunction with daily local backups?

I just received this message this morning (cloud backup failed -- zWave etc.)-- Turning/unplugging my hub for a few minutes now. But..., I seem to have had problems since the end of December with my zWave iBlinds falling off of the network and then having issues with getting them back on again. O…

Anyone with Z-Wave radio offline after backup, please consider joining the beta program: [image] Join our Beta Program! Announcements We have released a new beta version. If you are looking to try future updates before they are released publicly, we are looking for a few …

[image] darlenetboggs: I just received this message this morning (cloud backup failed -- zWave etc.)-- If you join the beta, as Bcopeland suggests, you may find your cloud backup issue solved (my C7 cloud backup issue is resolved on the 2.3.8.xxx beta), and if you are still having issues on t…

I am part of the beta group. I will give my response there. Thanks

thanks but the hub that is having the both zigbee and zwave offline after a backup is in a remote house and i feel too risky to put on a beta program since i am not there.. let me know if there is anything else i can chime in..

Does the new firmware 2.3.8.117 fix this problem? No obvious mention of it doing so in the release notes.

Cloud backup failure causes Z-Wave radio to go offline

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bcopeland January 12, 2024, 5:05pm 158

Anyone with Z-Wave radio offline after backup, please consider joining the beta program: