You could %text% instead of %value% to test why the cloud backup failed.
So, in my test above where I disconnected the internet cable from the router, I got "Failed steps: backup upload to the cloud.
Maybe, and I'm just thinking off the top of my head, you'd (I'd, actually) want to do a router/modem power cycle as well as a hub shutdown/power cycle, since the internet connection stopped working. Of course, it'd be only a one-shot deal, dependent on the cloud backup cycle, but still, maybe.
I know there are Z-wave, some kind of file problem and likely Zigbee errors in %text%, so I think it's worthwhile doing some testing, making notes, and thinking about what's possible.
Ok, @JasonJoel , I changed the cloud backup to every two weeks. Still have the nightly local backup.
So, seeing as I've never had to restore the hub in earnest, knock on wood how would a likely scenario go?
I'm thinking:
-Something is screwed up. Radio not obviously involved.
-Do local restore
-If that doesn't work, or radio might be involved, do cloud restore
-Assume success -Then, restore from a local backup to get it more current than 2 weeks?
Sounds right, except either change "backup" to "restore" on #2 and #4 your list - or change do to use.
That said, I expect I would never need the radio backup unless switching hardware (aka hardware failure). The radio database/config just doesn't typically get corrupted. Could it happen? Sure. But it is exceedingly uncommon.
Has there been any progress in resolving this problem?
If I'm not planning adding any additional devices and did a cloud backup how long would that backup be available or viable for in conjunction with daily local backups?
I just received this message this morning (cloud backup failed -- zWave etc.)--
Turning/unplugging my hub for a few minutes now. But..., I seem to have had problems since the end of December with my zWave iBlinds falling off of the network and then having issues with getting them back on again. One blind will not allow me to exclude it from the network -- weird stuff happening.
If you join the beta, as Bcopeland suggests, you may find your cloud backup issue solved (my C7 cloud backup issue is resolved on the 2.3.8.xxx beta), and if you are still having issues on the beta additional information gathered there will help HE find a final fix. Win/win.
thanks but the hub that is having the both zigbee and zwave offline after a backup is in a remote house and i feel too risky to put on a beta program since i am not there.. let me know if there is anything else i can chime in..
Yes, we believe that updating the SDK has solved this issue. The feedback we received during beta has been promising, so we hope this issue is resolved :
Adding to this thread. I upgraded to the C8 from C7 in December hoping this problem would go away but I have had to power cycle my hub three times over the last four weeks due to this issue. I do use cloud backup and I have 51 zwave devices connected that all stop working when this failure shows its ugly head. I saw something in the thread that suggested decreasing the frequency of the online backup. How frequently do I need to be making backups provided I don't make any changes? I did install 2.3.8.117 this morning but didn't see anything in the notes about this getting fixed.
I just did the .119 update and then had my hub auto update about 45 minutes later and again got the red alert that the z wave radio has failed and to shut the hub down and restart. Still have this issue with my C-8. Is this a problem for the new C-8 Pro also? Thinking about upgrading.
