Cloud Backup - fails - version

Does anyone have problem performing cloud backup using

Hitting cloud backup either does not create a cloud backup, or creates a backup but a local one ( even if in the cloud menu)

I had mine stop a few months ago but then it started again. Just checked and it's running now. @bobbyD can probably assist.

I just ran into this after updating to As a practice, I download a local backup and perform a cloud backup immediately after any update. This is just to verify that my backups are working and to have a reference point if I need to do a restore.

In any case, a reboot sorted it. However, I noticed the cloud backup took nearly twice as long as usual. My DB is small, usually 1MB. However, this time it is showing as 2MB. It also took a REALLY long time to perform. Usually less than a minute. This time, it was 3 to 4 minutes. Just an odd observation.

Not seeing anything in logs, location events, or hub events regarding backup processes in order to grab screenshots. All I have is the backup/restore listing.

Backup Restore List/log

Is it possible that you have a lot of stuff in your File Manager storage? That’s a significant cloud backup change with this release.

About 320k. Although, it appears to be 1.2 MB of something.

Tested again with a second cloud backup in case it was a just booting up thing. Just short of 3 minutes. I don't think it is network speed as I am running a solid 1.4Gbps on my wan and the hub is direct to the router itself on a 1 Gb port (no switches between). Laptop is running off of wifi AP and pushing 700Mbps from where I am sitting. Laptop is on Adblock rules, but HE is not.

File Manager Storage


Also adding that this is just interesting and anecdotal at this point. It appears to be functioning fine and my Free OS/CPU % appears to be just fine
2023-02-01 08:44:48, 323680, 0.02
2023-02-01 08:49:50, 324728, 0.02
2023-02-01 08:54:52, 324968, 0.02
2023-02-01 08:59:53, 324548, 0.12
2023-02-01 09:04:55, 324904, 0.12
2023-02-01 09:09:57, 324092, 0.08
2023-02-01 09:14:59, 325196, 0.03
2023-02-01 09:20:05, 322900, 0.02
2023-02-01 09:25:07, 323152, 0.06
2023-02-01 09:30:13, 312948, 0.09
2023-02-01 09:35:19, 270560, 0.28
2023-02-01 09:40:21, 318324, 0.24
2023-02-01 09:45:23, 317888, 0.12


Remember that the cloud back up also includes the ZWave radio data for C-5/C-7 hubs, where as the local doesn't.

Aware of that. But, if you look up the table at all my prior backups. They were all 1MB. Also, the backup has never taken more than a minute (if usually even that). My concern of note started when directly after the update, it refused to do a cloud backup until I rebooted. For what it is worth, my Zwave table is not nearly as impressive as many I have seen. I have 24 Zwave devices. Can't imagine that is a huge difference between the local and cloud.

Again, just observations at this point that something changed with the update. Maybe it is just settling in with the new version. Will see how it looks over time. It was a bit of a pucker factor when it wouldn't backup to cloud (Hence why I searched and found this post). But, I am not overly concerned yet.

If am trying to compare apple to apple ( My backup are scheduled at 3:01 at night) , indeed the new backup takes about 2 minute more than the previous one. But the size of the DB remains the same in my case.

A day later, still taking a bit longer and still coming in at 2MB. Possible that without my Zwave table it's on the upper end of rounding down to 1 and with the Zwave table it's just enough to register as 2. However, it was not like that before.

Again, it works, so I am not worried. Just noting.

No issues with cloud backups for me going back a month, with several of the last few firmware versions included. All the same size too, 4MB.

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How long do they take to upload if you do it manually? When it would not do a manual upload after the firmware update, I was a little concerned. A reboot fixed that. But, I noticed that the uploads took a considerable amount of time. Three minutes to upload a 2 Mb file seems a bit long. The local download is maybe 20 seconds. Still, if it works, no biggie. Just worth a mention since I wasn't the only one who noticed the lack of ability to back up (at least initially) after the firmware update.

Cloud upload may be throttled to reduce the load on the hub.

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I just tried, and it took about three minutes for the same size backup. I wouldn't be surprised if the upload is throttled, as @thebearmay said. Possibly also to minimize the load on their cloud servers?

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