Cloud backup failed z-wave. I don't have a cloud backup subscription

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1

I have the following alert this morning.
image
The thing is, I don't have a cloud backup subscription. :man_shrugging:

I've done a reboot hoping to clear the alert but it remains.
Any thoughts as to why this happened and also how to clear the alert.
Thanks.
@bcopeland

2

A shutdown with removal from power used to clear this (a successful manual cloud backup does also, but...) The why you got it though is interesting.

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Thanks.
I'll leave it at the moment in case support can glean some info as to why it happened. A reboot with power down may delete some useful logs.
Not a big deal but interested to know why it happened.

They may have given it to me for free as a loyalty gift. :wink:
I still have a C3 with no logo on it in my gizmo draw.

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4

Well I've completed a shutdown, remove power for 30secs followed by a power up.
Unfortunately the alert remains.
Looks like I will have to wait for support to respond.

5

I know you said that you don't have a cloud subscription, but do you have the option for a cloud backup (like you said you shouldn't but...)

6

Well that was worth checking.
I can see "Cloud Backup Active".
I'm now doubting myself that I must have subscribed to it. I cannot remember doing it but when your an old fxrt like me, who knows.

@bobbyD.
Can you confirm if I'm subscribed to cloud backups? Thanks.

BTW I did a cloud backup and the alert has cancelled.

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7

I sure can, but I am away this weekend. Can you please submit a subscription case in case I forget to follow up with you on Monday? Subscriptions – Hubitat Support

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8

Done. :+1:

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