I can see exactly where you're coming from.
I'm sorry there seems to be such differences in opinion. I've seen staff members pm users in the past, when offering to look into engineering logs (if that's the correct term).
The forum seems relatively quiet on the staff front at the moment. I'm wondering if certain individuals are on annual leave, perhaps.
I hope one of these guys can step in and offer a comment. You've already advised you'd be happy to hang fire if/when the problem rears it's head again and allow trouble-shooting.
Hpwever, perhaps (as mentioned above), the update posted 23 mins ago will address your issue before anything else is needed.
