Perhaps. Although sadness is the emotion that better describes my thoughts; it used to be that an education would provide someone with skills in critical thinking. Apparently not anymore.
3 Likes
It's probably not memory or processor that's the issue here. I'd look at the ARP table. Couple things to try:
- If you haven't done a DHCP reservation for your HE, do so. This will create a static ARP entry on the ASUS and is preferable to assigning the HE a static IP for this reason.
- If you have a guest wireless network enabled and aren't using it, turn it off. Asus has been known to have ARP issues with guest networks turned on.
- If you have any IDS/IPS enabled on your LAN, either on the Asus or elsewhere (including your ISP modem), create appropriate allow rules for traffic flowing to and from the HE.
- If your ISP modem isn't bridged, put it in bridge mode to eliminate double NAT.
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thanks.
I already have DHCP reservation for HE.
Guess network is off.
I don't run IDS/IPS on my LAN.
There is no ISP modem. My router is directly connected via ethernet uplink and no NAT is done by my ISP.
I also have an assigned static IP for my uplink.
thanks anyway. That was a positive answer on this thread. Compared to the sarcastic responses from others, it was above my expectations from this forum.
Not necessarily, if a hub is having an issue with cloud access that’s a symptom that could have numerous underlying problems.
This has already been pointed out, btw.
This thread quickly became as unproductive as the last thread OP created on the issue.
That’s not exactly surprising, since their approach to investigating how their specific LAN/router/ISP setup is involved has apparently not changed at all.
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For once, just for once, could you look at this from another perspective ? Not taking it personal, and seeing it as a problem of a user.
Just asking...
Honestly, everyone here has been trying to see things from your perspective, myself included.
You seem to be taking things personally when you’re not hearing what you want to hear.
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that's not correct.
I was just looking for help from official support. I tried all possible ways to contact them. No response. (not here, not from the "warranty" form on their web site)
that's why I'm frustrated.
I was not looking for personal opinions of "ambassadors" or "early adopters"
Of course , any advise/suggestion from anyone is welcome. I can try (and tried) any recommendation. But ambassadors' personal approaches are far beyond advice. Defending Hubitat "organization" blindly...
I think that they changed a behavior of Hub-Cloud communication. (maybe a keepalive frequency) and this affects some of us. (maybe a very few of us)
This is sometimes fixed by a reboot of the hub, sometimes a reboot of the router, in some cases a setting on the network/router.
I may be wrong, but that's what I feel.
I am not a kid , I am 48 years old, have b.sc. degree from 2 engineering faculties, been working as a telecommunication professional for more than 25 years. I manage a team of engineers in an international telecom company. I am writing this to convince you that I have experience on several network equipment.
I know how to troubleshoot network issues but in this scenario I can not find what is wrong.
If I had knowledge on Hubitat cloud communication, I could find the root cause for this, but unfortunately I don't know anything about it.
I have 3 hubs (although last one is not working as expected and I am still waiting for a solution from support) and I have been using Hubitat for about 6 years. For most of this time I did not change my router and my uplink provider. I had other issues with HE within these years but "cloud access" is a new issue and it is the most affecting one for me.
I have been supporting Hubitat for a long time. But I don't see the support I expect from Hubitat when I have an issue.
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I am having cloud based issues since the start of the "new" android app. I have 3 hubs at 3 separate locations and I feel your frustration - the dashboards are ultra slow to load, if they load at all (the "old" app still works great for all locations). I have received suggestions from this site (which I DO thank the good people that attempt to help), but NO answer from support! I dread the thought of hubitat dropping the "old" app, as winter is approaching and I count on being able to monitor temps!
I rarely use the app either new or old. I use legacy cloud dashboard links. Recommend you try that. Ie
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Hi @ilkeraktuna
Personally I have no suggestions for you that may help you with your fault finding but I've noticed that there is a new release out that has this in the release notes.
- Tweaked network and cloud reconnect logic.
Maybe update to the latest release, cross your fingers 
and see if this improves things for you. Good luck.
7 Likes
I can see exactly where you're coming from.
I'm sorry there seems to be such differences in opinion. I've seen staff members pm users in the past, when offering to look into engineering logs (if that's the correct term).
The forum seems relatively quiet on the staff front at the moment. I'm wondering if certain individuals are on annual leave, perhaps.
I hope one of these guys can step in and offer a comment. You've already advised you'd be happy to hang fire if/when the problem rears it's head again and allow trouble-shooting.
Hpwever, perhaps (as mentioned above), the update posted 23 mins ago will address your issue before anything else is needed.
Summary
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thank you. I'll try that.
If it fixes my issue (and probably others'), then it means probably I was right. But no one will accept it anyways.
Fixed it for me. Let us know how it goes.
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Did not fix for me . Just re-tested. Reboot router .. cloud access lost on problem hub. Reboot hub restored cloud access. Nothing in logs.
How long was the cloud access out before you rebooted? I've noticed my C-8 will occasionally lose cloud access long enough for it to report and then reconnect. Doesn't seem to interrupt any of the cloud integrations it is running though
About 10 minutes. It was a manual test. My auto reboot waits a half hour.
1 Like
I csan't say it fixed for me or not because my issue happens intermittently. We should wait at least 2 weeks to see...
I woke up this morning to both of my C-7s reporting "Cloud connection unavailable". I only noticed because Alexa reported my lights not responding when I went to turn them on. There was no visible alert on either hub; the message only showed up when I clicked the chat-bubble in the hub UI.
(@support_team "Cloud connection unavailable" should be an alert)
I only updated to 2.3.9.174 two days ago. We'd been away 2 weeks. I think I was previously running 166.
This is the first time this has ever happened to me in 4 years. It feels like more than a coincidence that the release notes for 174 mention tweaking the cloud reconnect logic.
Rebooting both hubs restored cloud access to both of them.
And I see other people are having similar issues.
Can you PM me the hub id? I'll check engineering logs.
1 Like
interesting. Nobody offered me this when I had the issue. If I had that attention from staff at that time, probably I wouldn't be so frustrated...
