Changing Email Problem

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1

Followed Bobby D's instructions to replace the primary admin account for a hub:

  • created a new hubitat user account and verified that account
  • logged into my.hubitat.com using the new account login and was able to find and see the hub but the hub is not registered to the new account so I logged out of the new account.
  • logged back into my.hubitat.com using original account credentials which showed my hub registered
  • Entered new credentials to 'Replace existing Admin with a different Hubitat User' and selected 'Replace Admin' but the answer was 'User Not Fount'

Any suggestions on how to correct what I'm doing wrong here will be appreciated?

2

Please make sure that you use only lower case letters when inputting the email address (it is case sensitive). If that's not the problem, please send me a private message and we will further look into it.

3

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