Can't seem to create a cloud backup

xbohdpukc · October 23, 2022, 8:19pm

I subscribed to the hub protect service for my c-5 hub to migrate to c-7. Can't seem to backup - I press the backup now, and the page refreshes, nothing else happens, can't see anything weird in the logs or in the console. Where do I go from here?

ogiewon · October 23, 2022, 9:51pm

If you just recently added Hub Protect, I’d recommend rebooting the hub and then trying again.

xbohdpukc · October 23, 2022, 10:24pm

rebooted it twice

ogiewon · October 23, 2022, 10:49pm

Tagging @support_team to see if they can offer some official Hubitat assistance.

gopher.ny · October 23, 2022, 11:51pm

Can you PM me your hub's id? I'll check the engineering logs on the hub.
Also, please make sure you run the latest firmware version.

system · October 23, 2023, 11:51pm

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